Distacart.comReviews of distacart.com

Response from Distacart.comApr 23, 2025

Yin Wai, We apologize for the inconvenience caused. The shipment was delayed because it was stuck in the customs clearance process. In very rare scenarios, it falls under this bucket, and our logistics team has worked to get it released. We are glad that you have received the shipment. Please reach out to us at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comApr 23, 2025

Dear Priya Bagga, We sincerely apologize for the inconvenience caused. Kindly share your order details with us by emailing [email protected] or by calling us at +1 (855) 253-4782. We will be happy to assist you further and resolve the issue promptly. Thank you, Customer Happiness Team!

Response from Distacart.comApr 20, 2025

Dear Amrita Singh, We sincerely apologize for the inconvenience caused. Kindly share your order details with us by emailing [email protected] or by calling us at +1 (855) 253-4782. We will be happy to assist you further and resolve the issue promptly. Thank you, Customer Happiness Team!

Response from Distacart.comApr 14, 2025

Dear Eric Fagundes, We apologize for the inconvenience caused. Upon reviewing your order, we can confirm that it was delivered within the expected timeline, which includes both the fulfilment and shipping durations. We would also like to inform you that a detailed size chart is available on the respective product page. This chart includes measurements in both centimeters and inches for each size, to assist in selecting the most accurate fit. We kindly recommend referring to the size chart before finalizing any future purchases to ensure the best possible experience. Please feel free to reach out to us at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comApr 13, 2025

Hi Jeen Julian, Sorry to hear that you have not received your parcel. To help us resolve this issue as quickly as possible, could you please reach out to us with the order details via email at [email protected] or call us at +18552534782. This will allow us to assist you more effectively. Thank you, Customer Happiness Team!

Response from Distacart.comApr 6, 2025

Hi Pooja Batra, We apologize for the inconvenience. Before dispatching, our fulfillment partner audits every product and ensures they're in intact condition. Rarely does it happen in transit because of the mishandling of the packages. We have requested the images so it can be forwarded to the concerned team and check for the best resolution. Please don't worry, we will take responsibility. Please feel free to reach out to us at [email protected] or call us at +18552534782 so that we will be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comMar 24, 2025

Dear Amanda Hershberger, We apologize for the inconvenience caused. We would like to inform you that, as a general guideline, we recommend selecting apparel based on the respective size chart. We kindly ask that you compare the measurements, and if you notice any discrepancies, please provide images to our email address [email protected] with the measurements clearly indicated using a measuring tape. This will allow us to work with our seller to find the best possible solution for you. Thank you, Customer Happiness Team!

Response from Distacart.comMar 22, 2025

Dear Nazmul Hossain, We apologize for the inconvenience. Exclusively, the brand itself controls the products' quality. In case you suspect the quality is poor/bad, then kindly share more details or information on [email protected] to help us understand which specific aspects you’re not satisfied with. Thank you, Customer Happiness Team!