Distacart.comReviews of distacart.com

Response from Distacart.comFeb 3, 2026

Dear Partap, Thank you for your feedback. We apologize for any inconvenience you have experienced. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team.

Response from Distacart.comJan 25, 2026

Dear Megha Virdi, Thank you for your feedback. The prices of our products include duties and all taxes so that you will receive the package without any hassle. We would like to inform you that product quality is managed by the brand and seller, and as an e-commerce platform, we do not have direct control over the product. We sincerely apologize for the inconvenience caused. However, we have shared your feedback with our seller. We remain committed to maintaining high-quality standards, and while this is a rare occurrence, we are actively working to prevent such issues in the future. Please reach out to us at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comJan 24, 2026

Dear Dr. Rajeev Kumar, Thank you for your feedback. We apologize for the delay in delivery. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team.

Response from Distacart.comDec 2, 2025

Hi Shubha Simhadri, We are sorry to hear that you have not received your order yet. We understand your disappointment. However, after reviewing our records, we see that the shipment was delivered on November 25, 2025, to your mailbox. We kindly ask you to double-check and contact us at [email protected] or at +1-855-253-4782 by letting us know your confirmation. Based on your response, we will proceed accordingly. Thank you, Customer Happiness Team!

Response from Distacart.comNov 26, 2025

Hi SA Khan, We are sorry if there was any miscommunication. We understand your concern about the information on the discount. Kindly note that our deals page has all the information about the discount policy, and it is explained further on that page about the usage of two coupons at a time. We usually offer various promotions and offer campaigns throughout the year, which include "draw to win" deals as well. This specific deal was created for customers placing the order on our website. But please do not worry, as we have already forwarded your feedback to our concerned team about the discount policy. Please reach out to us at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comNov 7, 2025

Dear Eva Kariko, We sincerely apologize for the misunderstanding regarding your recent order. We initially reached out to inform you about the updated packaging of the Organic India Tulsi Ginger Tea Tin (100 gm) and to seek your confirmation on the available expiration date of the Niyamaya Himalayan Honey (250 gm). However, due to a misinterpretation of your response, a refund was mistakenly initiated for the latter product. Please be assured that this matter has been escalated to our senior team for review. We are taking the necessary steps to improve our communication and ensure more accurate assistance in the future. We truly value your trust and hope to have another opportunity to serve you better. Please reach out to us at [email protected] or call us at +18552534782 if you need any further assistance, and we'll be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comOct 19, 2025

Hi Subeesh, Thank you for your feedback. We’d like to inform you that shipping products overseas from India via express delivery involves significant costs incurred by our fulfillment partner. Please note that the product price includes duties and all applicable taxes, ensuring you receive hassle-free delivery with peace of mind. Having said that, we have still passed the feedback to the seller. Please reach out to us at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comOct 14, 2025

Hi Keerti Sharma, We apologize for the inconvenience you have faced with this order. We understand your concern with the estimated delivery date. But kindly note that the seller needs 3 to 5 business days to fulfill the order and dispatch from India. Once dispatched, it will be delivered to your doorstep as per the shipping slot you choose. Additionally, we are very sorry for any delay in respose to your queries. We request you to reach out to us via email at [email protected] and share your order details so we can check and with the seller to expedite the process and dispatch the order. Thank you, Customer Happiness Team!