Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com reviews

Showing 378 reviews with 1 star · Clear filters

Charlie H.
Oct 2, 2026
I have not receive my dress I order I…
I have not receive my dress I order I received everything else; you can fix it by sending me my dress or money back.
Response from Distacart.comOct 16, 2026
Dear Charlie M. Higgins, Thank you for your review. We understand your concern. Upon reviewing our records, we found that no dress was included in the order placed with us. The items listed in your order were dispatched accordingly. If you believe the dress was ordered separately, please contact our Customer Happiness Team at [email protected] with the order details so we can assist you further. Thank you, Customer Happiness Team!
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Totoro
Sep 29, 2026
Missing Products and Unresponsive Tracking
I really enjoy their products and have been happy with them in the past. However, I am very disappointed and frustrated with my recent order. My order was shipped in separate packages. One of the products was dispatched later than the others, but surprisingly, that product arrived before the rest of my order. The products that were dispatched earlier still have not arrived. Unfortunately, the tracking number I received for the remaining products does not work, so I have no way of knowing where my order is or when I can expect it to arrive. I have also sent a few emails asking for an update, but I have been waiting to hear back and still have not received any information about the status or location of my products.
Response from Distacart.comOct 5, 2026
Dear Totoro, Thank you for your review. We’re pleased to know that you have enjoyed our products and were happy with your previous orders. However, we understand your disappointment with the current order and the inconvenience caused by the separate shipments. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team!
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Balvinder
Sep 23, 2026
Ridiculous service I don’t receive my…
Ridiculous service I don’t receive my order and keep telling them and no help from the distacart
Response from Distacart.comSep 23, 2026
Dear Balvinder, Thank you for your review. We sincerely apologize for the inconvenience. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team.
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Harshit D.
Sep 23, 2026
Never got the order
Never got the order
Response from Distacart.comSep 23, 2026
Dear Harshit Dhengra, Thank you for your review. We sincerely apologize for the inconvenience. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team.
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sadafiqbalbaqali
Sep 22, 2026
I am ordering at distacart for the past…
I am ordering at distacart for the past one year but this time whne I ordered medicines they sent tampered bottles. The protective seal was fake and it was broken. The bottles were svery dirty. I waited for this medicine for a month and in the end they supplied fake product. They should understand that it can harm someone health and whne customer order them it shows that we trust them. Though they replied that they will sent another bottles but seriously I don't trust them. Such a bad experience.
Response from Distacart.comSep 30, 2026
Dear Sadafiqbalbaqali, Thank you for sharing your feedback. We’re truly sorry for the concern and disappointment caused by this experience. We understand how important product quality, safety, and trust are when ordering medicines. We have reviewed your concerns with our concerned team and have dropped an email. Please review the email and revert. We appreciate you bringing this matter to our attention and sincerely regret that this experience has affected your confidence in us. We value your trust and hope we can serve you better in the future. Please reach out at [email protected] or call us at +18552534782 for more clarification or assistance, and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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richa D.
Sep 21, 2026
Poor customer service and no seller management
I ordered three items and after a month and multiple follow ups I received only two items and no one is responding to my questions about the timeline of when I will receive my item or what happened?
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Sarath T.
Sep 20, 2026
If your order gets stuck in customs, forget about it
Ordered some Indian snacks and paid extra for faster delivery. However the order got stuck in customs for over 10 days and even after I repeatedly contacted them, it seemed they didn't contact the shipping company to get my order through customs. By the time the order arrived, the snacks went bad. Not a great experience.
Response from Distacart.comSep 27, 2026
Dear Sarath Tipirneni, Thank you for bringing this to our attention. We sincerely apologize for the disappointment with both the delay in delivery and the product quality. After reviewing your order history, we found that the package was unfortunately stuck in customs before it could be delivered to you. We understand how frustrating it must have been to wait for your order and then face additional delays. We have dropped an email. Please check and revert to us. Thank you, Customer Happiness Team!
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Faiz A.
Sep 15, 2026
Distacart has gone very bad these days
Distacart has gone very bad these days. It used to be an efficient company delivering goods on time but these days even if you place a large order with express delivery they tend to use a third class shipping company. I ordered in July and got the delivery in second 2nd week of september. Too pathetic I think after the management changed their performance has degraded.
Response from Distacart.comSep 26, 2026
Dear Faiz Aziz, Thank you for your review. We sincerely apologize for the inconvenience. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team!
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