Distacart.comReviews of distacart.com

Response from Distacart.comAug 20, 2025

Hi Pranita Phadtare, We apologize for the inconvenience you have experienced regarding the delay in shipment delivery. We do not want our customers to be dissatisfied with our services, and we have forwarded your feedback to our concerned team to instruct the carrier not to repeat these issues in your future orders. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance. Thank you, Customer Happiness Team!

Response from Distacart.comAug 10, 2025

Hi Poornima, We apologize for the inconvenience you have experienced. Upon checking, we are unable to find your exact order details, and we request that you share your order number or registered email address at [email protected] or call us at +18552534782 so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!

Response from Distacart.comAug 7, 2025

Hi Anon, We apologize for the inconvenience you have experienced. We do not want our customers to be dissatisfied with our services. As we are unable to find the exact order details, we request that you share your order number or your email address with [email protected] or call us at +18552534782, so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!

Response from Distacart.comAug 5, 2025

Hi Raghu Ameer, We apologize for the inconvenience. Upon reviewing the order details the product was recently manufacturer and the seller has dispatched same. Exclusively, the brand itself controls the quality and products our fulfillment partner or Dista has no control over it. However, as a good will gesture we have initiated the refund from our end. You will be receiving your refund to your original payment method with in 7-10 business days Please reach out at [email protected] or call us at +1-855-25-34782 so we can check for the best resolution for you. Thank you, Customer Happiness Team!

Response from Distacart.comJul 12, 2025

Hi Saritha Udayan, Please accept our sincere apologies for the inconvenience caused regarding the shipment delivery. This is not how we usually handle things, and we do not want our customers to be dissatisfied with our services. However, we have forwarded your concern to our team to look into this as a priority. Please reach out at [email protected] or call us at +18552534782 for more clarification, and we will be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comJul 12, 2025

Dear Troy Girard, We sincerely apologize for any inconvenience this may have caused. We are pleased to inform you that, after consulting with our seller, we can confirm that the product is safe to use, regardless of the sale disclaimer. Additionally, we would like to clarify that, as stated in our return policy, we are only able to accept returns from within the United States. To express our appreciation for your understanding and patience, we are happy to offer you a CAD 20 credit to your Dista account. This credit can be applied as a discount on your next order with us. Please confirm if this resolution is acceptable to you. Please reach out to us at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comJul 7, 2025

Dear Preet, We sincerely apologize for the inconvenience caused. Please do not worry; we are here to assist you. We request you share your order details with us by emailing at [email protected] or by calling us at +18552534782, and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comJun 27, 2025

Hi Eva, Thank you for your review. We understand your concern in this matter. We would like to inform you that we do not have the option to select any subscription for you. It can only be selected by you while placing the order, as we do not store any of your card details. Meanwhile, we will uphold the same in providing all the products you wish to buy. We would like to inform you that we have initiated the refund and canceled the subscription along with the order. The amount will be credited back the original payment method within 7-10 business days. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!