Distacart.comReviews of distacart.com

Response from Distacart.comAug 30, 2025

Hi Dia Carmignani, We apologize for the inconvenience you have experienced. We understand how frustrating it can be to receive a product that doesn't meet the quality you expected. However, since you've mentioned that you don't want a replacement, our team is following up with you to offer compensation as an alternative resolution. Please check and revert to us at [email protected] or call us at +18552534782 so that we can assist you in the best possible way. Thank you, Customer Happiness Team!

Response from Distacart.comAug 30, 2025

Hi Madhulika, We apologize for any inconvenience you may have experienced. Upon reviewing your order details, we found that our seller dispatched and delivered your shipment to your doorstep within the promised timeframe. Please note that once an order is placed on our website, our seller typically requires 3-5 or 5-6 business days for order fulfillment, depending on the product selected. You can find the "Ready to Dispatch" timeline for each product on its respective page. After dispatch, products are expected to reach you within 3-5 business days, as you opted for priority shipping. Additionally, we have added store credits with 10% of the order value as a gesture of goodwill for the inconvenience. If you have any further questions regarding the timeline or need additional assistance, please feel free to reach out to us at [email protected] or call +18552534782. We are here to help! Thank you, Customer Happiness Team!

Response from Distacart.comAug 29, 2025

Hi Kay Leigh, We’re truly sorry to hear about your recent experience. Regarding the delivery timeline, as stated on our website, sellers require 3–5 business days to procure items before dispatch. You selected 5–7 business day Express Shipping (Post Dispatch), and we’ve confirmed that your order was dispatched and delivered within the promised timeframe. As for the packaging concern, we have checked the product images from our end and did not find any such markings. However, we take such matters seriously. If you could kindly share clear images of the handwritten text you received, we will escalate this to the concerned team for further review and appropriate action. We sincerely apologize for any inconvenience caused and appreciate your patience as we work to resolve your concerns. Please reach out at [email protected] or call us at +18552534782 for more clarification on the promising time and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comAug 28, 2025

Hi, We apologize for the inconvenience you have experienced. Upon checking, we are unable to find your exact order details, and we request that you share your order number or registered email address at [email protected] or call us at +18552534782 so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!

Response from Distacart.comAug 28, 2025

Hi Johnson Kalapura, We apologize for the inconvenience you have experienced. Upon checking, we are unable to find your exact order details, and we request that you share your order number or registered email address at [email protected] or call us at +18552534782 so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!

Response from Distacart.comAug 23, 2025

Hi Sonal Khorasi, We apologize for the inconvenience you have experienced regarding your recent order. We do not want our customers to be dissatisfied with our services our sevices, as your satisfaction is most important to us. As per our team update, the partial product in your order has been dispatched, and we have shared the tracking details of the same with your email address. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comAug 22, 2025

Hi Dominique en Olaf, We apologize for the inconvenience that you have experienced with the undelivered shipment. We do not want our customers to be dissatisfied with our services. However, upon reviewing our records, we are unable to find the exact order details. We request that you share your order number or email address at [email protected] or call us at +18552534782, so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!

Response from Distacart.comAug 21, 2025

Hi Neeharika Nandhivada, We apologize for the inconvenience you have experienced. Upon checking, we are unable to find your exact order details, and we request that you share your order number or registered email address at [email protected] or call us at +18552534782 so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!