Distacart.comReviews of distacart.com

Response from Distacart.comSep 8, 2025

Hi Anirudh Sharma, We apologize for the inconvenience you have experienced in not receiving a prompt response from our end. We understand your concern and will take necessary actions to prevent these issues in the future. However, upon reviewing our records, we see that the shipment was delivered on September 3, 2025. We hope you have received it. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comSep 6, 2025

Hi Ramya, We regret any inconvenience this may have caused. Upon checking, we are unable to find your exact order details, and we request that you share your order number or registered email address at [email protected] or call us at +18552534782 so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!

Response from Distacart.comSep 5, 2025

Hi Aparna Keegan, Please accept our sincere apologies for the inconvenience you have experienced with the shipment packaging. This is not how we usually handle things, and we do not want our customers to be disappointed with our services, as your satisfaction is our top priority. As we ship products from India, the seller will take utmost care in packing the shipment. However, we are sad to hear about the experience that you have faced. We will take responsibility and have forwarded your concern to our relevant team to look into this on a priority basis. We will promptly get back to you once we receive an update from them. Meanwhile, please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comSep 5, 2025

Hi Vicky Chima, We sincerely apologize for this inconvenience. We understand your frustration of not receiving the desired products within expected time. Kindly note that the sellers procures the products once you place the order on our website, and if the product is not available with the manufacturers, we will immediately initiate a refund to avoid holding your money for long. But to avoid these situations in the future, we have forwarded this matter to our concerned team to review further. As you have mentioned that the product was in a different colour, please revert to us via email at "[email protected]" or via call at "+18552534782", so we can provide you the best resolution in this matter. Thank you, Customer Happiness Team!

Response from Distacart.comSep 5, 2025

Dear Avani Panchal, We are sorry for the inconvenience. We understand your concern with the prices. Kindly note that it incurs a lot of money to our fulfillment partner for shipping products overseas from India, via express delivery. Additionally, the product price is inclusive of all the taxes so that you have peace of mind with hassle-free delivery. Having said that, we have still passed your feedback to the seller. Please reach out to us at [email protected] or call us at +18552534782 for any further clarification, and we'll be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comSep 1, 2025

Hi Khushi Patel, We’re very sorry to hear about your experience. As per our records, the correct product "Fortune Rice Bran Health Oil" was dispatched for your order. However, we understand your concern and would like to resolve this promptly. We kindly request you to email clear images of the product you received, along with the shipping label on the package, to [email protected] so that we can investigate the issue and assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comSep 1, 2025

Hi Yashwanth Reddy, We apologize for the inconvenience caused. We do not want our customers to be dissatisfied with our services, and have forwarded your response to our logistics team to check with the carrier on priority. We will promptly get back to you, once we receive an update. Meanwhile, please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comAug 30, 2025

"Hi Ahmad, We regret any inconvenience this may have caused. Upon checking, we are unable to find your exact order details, and we request that you share your order number or registered email address at [email protected] or call us at +18552534782 so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!"