Distacart.comReviews of distacart.com

Response from Distacart.comSep 24, 2025

Hi Nina, We are sorry for this inconvenience. We never want this to be your experience with us. Kindly note that our seller packs and quality checks all the products before dispatching, to avoid any damage or leakage during transit. Please reach out to us via [email protected] and share your order details, along with the product images, so we can check and assist you with the best resolution. Thank you, Customer Happiness Team!

Response from Distacart.comSep 20, 2025

Hi Mayur Shah, We sincerely apologize for the inconvenience you've experienced with your order. We completely understand how frustrating it can be to receive the wrong item, especially more than once, and we truly regret the trouble this has caused. To address this issue, we have already initiated a refund for the full order value. Please reach out at [email protected] or call us at +18552534782 for more clarification, and we will be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comSep 19, 2025

Dear Michael Wiesen, We would like to sincerely apologize for the oversight in not dispatching your shipment to the updated shipping address. Please rest assured that we are committed to resolving this matter promptly. At this time, we are awaiting your response regarding the proposed solution shared in our previous email. Kindly review it and get back to us at your earliest convenience so that we may proceed accordingly. Thank you for your understanding and cooperation. Thank you, Customer Happiness Team!

Response from Distacart.comSep 18, 2025

Hi Tammy, Thank you for bringing this to our attention. Effectiveness is something that our fulfillment partner or Distacart has no control over it. We recommend you take advice from an expert and research for the right product that suits your needs. Please note that the products are exclusively managed and controlled by the brand itself. If you believe the quality is not up to standard, we’d love to understand more so we can assist you better. Kindly share the details or concerns with us at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comSep 15, 2025

Hi Harsimran Kaur, We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to receive an incomplete package, and we want to make this right. To help us investigate and assist you further, we kindly request that you share images of the products you have received along with a clear photo of the outer packaging showing the shipping label. This will help us coordinate with the seller and resolve the issue as quickly as possible. Please email the images to us at [email protected] or contact us directly at +1-855-253-4782 for any further clarification. We're here to help and ensure your satisfaction. Thank you, Customer Happiness Team!

Response from Distacart.comSep 12, 2025

Hi Karam Sharma, We really appreciate you taking the time to let us know how your shopping experience went. We apologize for the inconvenience. Exclusively, the brand itself controls the products. In case you suspect the quality is poor/bad, then kindly share more details or information on [email protected] to help us understand which specific aspects you’re not satisfied with and assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comSep 12, 2025

Hi Seb Per, Please accept our sincere apologies for the inconvenience you have experienced with the product. We would like to inform you that we do not have any role in the manufacturing of the products, and it will be totally taken care of by the specific product manufacturer. As per our return policy, currently, we are not accepting returns for food products. However, your satisfaction is our top priority, and we have forwarded your concern to the seller to look into this on a priority basis. We will promptly get back to you once we receive an update from them. Meanwhile, please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comSep 10, 2025

Hi Prasanth, We apologize for the inconvenience you have experienced in receiving the leaked products. This is not how we usually handle things. Before dispatching, our fulfillment partner audits every product and ensures they are in intact condition. Rarely does it happen in transit because of the mishandling of the packages. However, upon reviewing our records, we have reached out to you regarding the resolution, and as per your request, we have forwarded your feedback to the seller to pack all your future orders carefully. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to assist you. Thank you, Customer Happiness Team!