Distacart.comReviews of distacart.com

Response from Distacart.comOct 3, 2025

Hi Neeraja, Thank you for your feedback. We sincerely apologize for the inconvenience caused. We have already informed our concerned team to proceed with the reshipment of your order. Once your replacement is shipped, we will promptly share the tracking number with you so you can monitor the delivery right to your doorstep. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team!

Response from Distacart.comOct 2, 2025

Hi Kitty Gill, We apologize for the inconvenience you have experienced. After reviewing your order, we found that the order was placed on August 31, 2025, from your end. Our team fulfilled and shipped the order, but due to new U.S. tariffs on shipments from India, your initial shipment was held up in customs at your destination. As a gesture of apology, we have reshipped your order at no additional cost. Additionally, we received your refund request on September 21 and initiated the refund within 24 hours. Upon checking, we verified that no second order was placed. If you do not wish to keep the reshipped order, you may discard it. Thank you for your understanding. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comOct 2, 2025

Hi Florence, We are sorry for this inconvenience, and we understand it can be frustrating not getting the order you have paid for. Kindly note that this was a rare scenario where we could not get the clearance from customs authorities, even after submitting all the necessary documents. This was reason our team had to give you a holding response. We have initially expedited the order for a quicker delivery; but due to this issue, we have refunded the order value as our concerned team got the update that the product in your order will not get clearance even if we reship it. Please reach out at [email protected] or call us at +18552534782 if you need any further clarification, and we will be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comSep 29, 2025

Dear Manvi Batra, Thank you for your review. After reviewing our records, we found that our team followed up with you to confirm your order before proceeding. We apologize for any inconvenience this may have caused. Exclusively, the brand itself controls the products. In case you suspect the quality is poor/bad, then kindly share more details or information on [email protected] to help us understand which specific aspects you’re not satisfied with so we can check for the best resolution. Thank you, Customer Happiness Team!

Response from Distacart.comSep 27, 2025

Hi Meetpatel, We really appreciate you taking the time to let us know how your shopping experience went. We would like to inform you that the order will delivered within the chosen shipping timeline (Post dispatch). Please reach out at [email protected] or call us at +18552534782 for more clarification on the promising time and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comSep 26, 2025

Hi Jignesh, We’re truly sorry for the delay and the frustration it has caused you. We understand how important timely delivery is, especially when you pay extra for expedited shipping. Kindly note that the product shipped was the exact item selected during checkout. Shipping products overseas from India via express delivery incurs significant costs to our fulfillment partner. Unfortunately, we were unable to locate your order details. Could you please share your order number or registered email with us at [email protected] or call us at +1-855-253-4782 Once we have this information, we’ll promptly investigate and work to resolve the issue for you. Thank you, Customer Happiness Team!

Response from Distacart.comSep 26, 2025

Hi Anupama, Thank you for your feedback. We're sorry to hear that you were not satisfied with the cloth material and workmanship of the product. We truly value your input and will share it with our team to help improve product quality. Regarding your order, we regret any inconvenience this may have caused. Upon checking, we are unable to locate your exact order details. We kindly request you to share your order number or registered email address by contacting us at [email protected] or calling us at +1-855-253-4782. Once we have the information, we'll be happy to look into this and assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comSep 24, 2025

Hi Hardik Pandya, Thank you for your feedback. We are sorry for the inconvenience you have faced with this order delivery. Our concerned team has been constantly following up with the carriers about the customs clearance process. But there was no proper response from them and the customs authorities, at your destination. We are truly glad that you have received the package now. But please note that we have forwarded your feedback to our team, and we would like to inform you that we are working towards onboarding new carriers to avoid such scenarios. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we'll be happy to assist you further. Thank you, Customer Happiness Team!