Distacart.comReviews of distacart.com

Response from Distacart.comOct 12, 2025

Dear Lakhbir, Thank you for your review. Kindly note that it incurs a lot of money for our fulfillment partner for shipping products overseas from India, via express delivery. Additionally, the product price is inclusive of duty charges and all taxes, so that you have peace of mind with hassle-free delivery. Having said that, we have still passed the feedback to the seller. Please reach out to us at [email protected] or call us at +18552534782 for any further clarification, and we'll be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comOct 11, 2025

Hi, Thank you for reaching out and sharing your concern. We understand how frustrating this situation must be and appreciate your patience. However, we are unable to find your exact order details, and we request that you share your order number or registered email address at [email protected] or call us at +18552534782 so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!

Response from Distacart.comOct 12, 2025

Hi Suman Gaddu, We’re really sorry to hear about your experience. As an online platform, we connect customers with trusted sellers, and we strive to ensure all products are authentic. However, we take your feedback seriously and want to investigate this further. Could you please share images of the product and the label in question? You can email them to [email protected] or call us at +1 855-253-4782. This will help us address the issue with the seller and assist you more effectively. Thank you, Customer Happiness Team!

Response from Distacart.comOct 10, 2025

Hi Palak Bagga, We understand how important it is for your order to arrive before Diwali, and we sincerely apologize for any inconvenience caused. While placing the order, the product page does mention that the item will be dispatched within 10–12 business days, and this timeline is based on product availability, as clearly stated on our website at the time of purchase. Regarding your concern about the lack of updates, please note that order status updates are shared via email, and our support team has responded to your queries. Your case has also been escalated to our backend team to prioritize fulfillment and ensure the order is delivered at the earliest possible time. Additionally, about the past issue you mentioned, we could not locate any previous order under your account only the current one is visible in our system. If you have any further details or a previous order number, we’d be happy to investigate that as well. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team!

Response from Distacart.comOct 7, 2025

Hi Michelle Portela, We really appreciate you taking the time to let us know how your shopping experience went. It incurs a lot of money to our fulfillment partner for shipping products overseas from India at express delivery. Please note that the product price is inclusive of duties and all the taxes so that you have peace of mind with hassle-free delivery. Having said that, we have still passed the feedback to the seller. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team!

Response from Distacart.comOct 5, 2025

Hi, We're very sorry to hear about your experience. This is absolutely not the experience we want for any of our customers. We take reports like this very seriously and would like to investigate and resolve the issue as quickly as possible. We request that you share your order number or registered email address at [email protected] or call us at +18552534782 so that we can look into the double charge and shipment status immediately. We are committed to making this right and hope to restore your trust in our service. Thank you, Customer Happiness Team!

Response from Distacart.comOct 4, 2025

Hi Samantha, Thank you for reaching out and for sharing your experience. I'm truly sorry to hear about the issues you've faced with your order, including the delay, the incorrect items received, and the lack of timely resolution. This is certainly not the level of service we aim to provide, and I completely understand your frustration. However, we are unable to find your exact order details, and we request that you share your order number or registered email address at [email protected] or call us at +18552534782 so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!

Response from Distacart.comOct 4, 2025

Dear Deepa Jalu, Thank you for the review. We sincerely apologize for the inconvenience that you have experienced. We understand your frustration and are committed to making this right. We want to investigate your specific case immediately and offer a proper resolution, including a full refund. This is not the way we do business. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team!