Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com reviews

Showing 378 reviews with 1 star · Clear filters

Reet
Nov 21, 2025
My package was stuck on the way for…
My package was stuck on the way for almost 2 and half week. After so many emails even I don't get proper reply.
Response from Distacart.comNov 21, 2025
Hi Reet, We sincerely apologize for this inconvenience. We understand your frustration with the delay in the clearance process. Kindly note that only in rare scenarios does the order take more than the expected time to get cleared from customs inspection. But we will take complete responsibility for the shipment until it is delivered to your doorstep. Currently, we are unable to fetch your order details. Please reach out to us via [email protected] or via call at +1 855-253-4782 with your order details, and we will be happy to help you further. Thank you, Customer Happiness Team!
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SA
Nov 20, 2025
The saree is short
The saree is short. It’s of not equal length. It’s a horrible work done Order No & Date: #661640 & 28-10-2025 Selected Shipping Method: 15-20 Business Days Dispatch/Shipping Date: (On or Before) 06-11-2025 Delivery Date: 27-11-2025 - 4-12-2025
Response from Distacart.comNov 20, 2025
Hi Seema Aswal, Thank you for sharing the order details. Please accept our sincere apologies for the inconvenience you have experienced. This is not how we usually handle things. We take full responsibility and kindly request that you share product images showing the size differences in the length of the saree. Please send these images to [email protected]. This will help us investigate further with the seller and provide you with the best possible resolution. Thank you, Customer Happiness Team!
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kiuomers F.
Nov 16, 2025
It is not a good product.
I received this product perfectly fine, but the bottle was only 75% filled, the rest empty. Meanwhile, I used the product and did not see any positive effect. It even doesn't contribute in erections.
Response from Distacart.comNov 16, 2025
Dear Kiuomers Frozan, We apologize for the inconvenience caused. We would like to inform you that, before dispatching, our fulfilment partner audits every product and ensures they're in intact condition. If you might share us the images before usage we might have checked for the best possible solution. We also want to clarify that the effectiveness is something that our fulfilment partner or Dista has no control over it. We recommend you take advice from an expert and research for the right product that suits your needs. Please reach out to us at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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Marta
Nov 14, 2025
Ich habe viel zu lange gewartet auf…
Ich habe viel zu lange gewartet auf meine Packung & Produkte. Ich bin nicht zufrieden & werde wahrscheinlich nicht mehr bei Euch bestellen.War alles zu kompliziert & zu lang
Response from Distacart.comNov 14, 2025
Dear Marta, We sincerely apologize for the inconvenience caused with your order. We understand your frustration and genuinely appreciate your patience throughout this process. We are relieved to hear that you have now received the items that were missing from your initial shipment. Please be assured that this matter has been escalated to our senior team, and we are taking the necessary steps to prevent similar issues from occurring in the future. We respectfully request the opportunity to restore your confidence in our service and look forward to serving you again. Please reach out to us at [email protected] or call us at +18552534782 if you need any further assistance, and we'll be happy to assist you. Thank you, Customer Happiness Team!
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Romelia F.
Nov 3, 2025
Poor quality and bad customer service
Don’t trust in this company. The product quality is poor, also they lead customer in confusion saying that the product returns would only be accepted within15 days after the product is delivered, to get the refund. And also, for countries other than USA, like Canada and UK, refunds will be dealt on a case by case basis. If there is a mistake on the behalf of Dista sellers, Dista provides a refund based on the details of the issue. When I told them that I want re return the product they said they are not accepting returns from UK! They are breaking their own policy . I would not recommend anyone to buy from them!
Response from Distacart.comNov 4, 2025
Hi Romelia Fenichiu, We sincerely apologize for the inconvenience you have experienced. We understand your disappointment regarding the product quality and the return process. Currently, our return policy allows returns only from the USA and Australia, and within 15 days of delivery. Also, we are not accepting returns for the open-sealed products. However, we do not want our customers to be dissatisfied with our services, so we have escalated your concern to our team for priority review. We will get back to you promptly once we have an update. In the meantime, if you need any further assistance, please reach out to us at [email protected] or call +1-855-253-4782. Thank you, Customer Happiness Team!
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Shahbaz A.
Oct 30, 2025
I paid all money than you are relaised…
I paid all money than you are relaised my order . When i receive my parcel that time he charge name of custom 169 riyal as per custom charge 26.81 But he take 169 riyal its big scamegoing on me . Dista and Dhl both are fraud . This experience i share social media i suggest to customer dnt buy from any thing dista website. Its all fraud going on . When customer paid money than again charge of name of custom disgusting you and your comapany . I share suggest your company its fraud doing with the customer . As per my review is zero .
Response from Distacart.comOct 30, 2025
Dear Shahbaz Ahmed, We apologize for the inconvenience caused. We are pleased to inform you that DHL will charge the amount only as per the prior payment alert which is 26.81 SAR. However, as you said you paid 169 SAR, we are checking with our dedicated team on this matter. As soon as we get any further updates, we will keep you posted. Please reach out to us at [email protected] or call us at +18552534782 if you need any further assistance, and we'll be happy to assist you. Thank you, Customer Happiness Team!
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Amir Rafiei K.
Oct 30, 2025
It's scam products
It's scam products, didn't work and in advertising shows from Swiss but it's coming from India. If I knew it i would have not been waste my money
Response from Distacart.comOct 30, 2025
Dear Amir Rafiei Karkevandi, We apologize for the inconvenience caused. We are pleased to inform you that the Effectiveness of our products is something that our fulfilment partner or Dista has no control over it. We recommend you take advice from an expert and research for the right product that suits your needs. We want to inform you that if you place any order on our platform, we will ship those products from India. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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vandana P.
Oct 30, 2025
I ordered the sweet it was supposed to…
I ordered the sweet it was supposed to be be delivered in 3-5 business days but it took longer. We cannot rely on you. Poor services.
Response from Distacart.comOct 30, 2025
Dear Vandana Prasad, We are sorry to hear that. We are pleased to inform you that the shipping option you have chosen for your order was 3-5 Business day Priority Shipping (Post Dispatch), that means from the date of dispatch, it will be delivered to your doorstep within 3-5 business days. We dispatched your order on October 21, 2025, and it was delivered on October 27, 2025. We delivered your order as per the agreed timeline only. Please reach out to us at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!
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