Distacart.comReviews of distacart.com

Response from Distacart.comNov 30, 2025

Dear Salim, We sincerely apologize for the inconvenience caused. We would like to inform you that in general, we will make the payment for the duties and taxes for your shipment well in advance, in rear scenarios our carrier partners reach out to customers. We initially requested you to make the payment to avoid further delay in the delivery so that we will initiate a refund of the same amount to your original payment, as you were also not able to make the payment, we have asked Aramex to bill the duties and taxes to our account and arrange the delivery at the earliest. We are currently waiting for an update from Aramex on the same matter. As soon as we get further updates, we will keep you posted. Please do not worry; Dista is completely responsible for the package until it reaches you. Please reach out to us at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comNov 29, 2025

Dear Donya, Thank you for taking the time to share your experience. We are truly sorry for the disappointment and frustration this situation has caused. We understand how important it is to receive a product that works as expected—especially when it’s something you’ve relied on for years. We apologize for the inconvenience you faced with the product’s effectiveness. While we do not manufacture the items we sell, we understand how concerning it is when a familiar product doesn’t perform the same way, and we regret that this was your experience. Kindly note that we are unable to accept returns on products that have already been used. We would also like to clarify that we are not involved in the manufacturing of the items we sell, although we do procure them directly from the manufacturer to ensure authenticity. However, we truly value your feedback and have forwarded your concern to our dedicated team to look into this on a priority basis. Once we have an update, we will get back to you promptly. Meanwhile, please reach out at [email protected] or call us at +18552534782 if you need any further assistance. We will be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comNov 28, 2025

Dear Customer, We sincerely apologise for the inconvenience caused. We forwarded your feedback about our type of communication and the discrepancy in the ordered products' fulfillment to our dedicated team for review and for corrective action. We would like to inform you that we, as an e-commerce website, act as a bridge between manufacturers and customers, quality is something that will be handled by the manufacturer, and we do not have any role in it. We regret to inform you that we are unable to find your order with this review. You might have received an email from the Truspilot platform requesting that to share your order details. Kindly check and provide them so that we can be able to explain in detail about the refund mode. Thank you, Customer Happiness Team!

Response from Distacart.comNov 28, 2025

Hi Amanda, We sincerely apologize for this inconvenience. As our beloved customer, we never want this to be your experience with us. Kindly note that the seller notifies their sources once you place the order and procures the sweets on the day of dispatch to maintain the freshness and to have enough shelf life. These orders will also be dispatched with the fastest shipping timeline. This is a rare scenario where the order was delivered to a collection point, which caused confusion while picking it up. We understand your disappointment with this situation and are truly sorry for the delayed response. But please do not worry, as our team is following up with you for confirmation on a refund or reshipment. We request you to check and revert to us via [email protected] or via +18552534782, and we will be happy to assist you further. Thank you, Customer Happiness Team!

Response from Distacart.comNov 27, 2025

Hi Manisha, We are sorry for the inconvenience you have faced. We understand your concern with the delivery timeline. As mentioned on our website, the seller needs 3 to 5 business days to procure the products and dispatch the order. Once it is dispatched, the order will be delivered to you as per the shipping timeline. Meanwhile, please reach out to us via [email protected] with the information about your order so we can check and update our records accordingly. This will help us to escalate the matter with our concerned team to avoid similar issues for your future orders. Thank you, Customer Happiness Team!

Response from Distacart.comNov 27, 2025

Hi Gurdeep, We are sorry for the inconvenience you have faced. We understand your frustration with the delay in delivery, and we never want this to be your experience with us. Meanwhile, we request you to share your order details by reaching out to us via [email protected] or via +18552534782, so we can cross-check the details and assist you with the best resolution in this matter. Thank you, Customer Happiness Team!

Response from Distacart.comNov 21, 2025

Hi Sahil Thakrar, We sincerely apologize for any inconvenience you have experienced. We understand your disappointment regarding the shipping charges. However, please note that the shipping fees will still apply after applying the store credits based on the total order value. We appreciate your feedback and have forwarded it to the relevant team for their attention. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to assist you. Thank you, Customer Happiness Team!

Response from Distacart.comNov 22, 2025

Hi Sam Devabhaktuni, Please accept our sincere apologies for the inconvenience caused. We would like to inform you that the brand itself manages product quality and taste, and we do not have direct control over these aspects. However, we have forwarded your feedback to the seller for their review. Additionally, we only work with original manufacturers and authorised sellers. We have a strict policy against fake products. To assist you further, please share images of the product that show the label being crossed out and handwritten in for lemon pickle. You can send these images to [email protected]. This will allow us to investigate the issue with the seller and provide you with the best possible resolution. Thank you, Customer Happiness Team!