Distacart.comReviews of distacart.com

Response from Distacart.comMay 13, 2026

Dear Jane, Thank you for your email. Thank you for your review. We are sorry to hear that you are disappointed with the delivery time of the order. We would like to clarify that the order timeline includes both the fulfilment period (3–5 business days) and the shipping period that you have chosen while placing the order. When combined, the estimated delivery date will be provided. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team

Response from Distacart.comMay 2, 2026

Dear Susie Shapell, Thank you for your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating this must be. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance. We will be happy to help you. Thank you, Customer Happiness Team.

Response from Distacart.comMay 6, 2026

Dear Lisa Vaughn, Thank you for your kind feedback. We sincerely apologize for the delay in delivering your order. Due to a technical issue during the original shipment which was placed on March 7th, as per your preference, a replacement had to be arranged, which unfortunately extended the delivery timeline. We’re happy that the reshipment was successfully delivered on the 23rd of April, and we truly appreciate your patience and understanding throughout this process. We’re working to improve our processes to ensure smoother delivery in the future. Thank you, Customer Happiness Team

Response from Distacart.comApr 21, 2026

Dear Chaitali Shinde, Thank you for your review. We sincerely apologize for the inconvenience caused and truly understand how disappointing this situation must be. Receiving incorrect products is certainly not the experience we want for our customers. We have shared your feedback with our dedicated team for review and will take appropriate corrective action with the seller. Meanwhile, we have shared the resolution with you via email. Kindly check your inbox and revert to us at your convenience so we can assist you further. Thank you, Customer Happiness Team.

Response from Distacart.comMay 2, 2026

Dear Caesar Ogbebor, Thank you for your feedback. We’re sorry for any confusion and inconvenience caused. We would like to clarify that the product dispatched to you has a shelf life of 10 months at the time of shipping. We understand that you intended to use the products over a longer duration, and we regret that this expectation was not met. We have dropped an email in detail. Please check and revert to us. Thank you, Customer Happiness Team!

Response from Distacart.comMar 10, 2026

Dear Mini, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to receive the shipment with spillage. This is not the experience we want for our customers, and your feedback has been shared with our team to help improve our packaging process. We have also sent you a separate email regarding this matter. Kindly check and respond so we can review the issue and assist you with an appropriate resolution. Thank you, Customer Happiness Team

Response from Distacart.comMar 9, 2026

Hi Ankur, Thank you for taking the time to share your review. We are glad to know that you are satisfied with our product and with the way the customs and duties were taken care of by our team. However, we are sorry to see the 3-star rating due to the confusion regarding the shipping and dispatch timelines. We would like to inform you that each product has a specific dispatch time, which may vary from product to product (typically 3–5 business days for procurement). This information is mentioned on every product page. Once the product is dispatched, the delivery timeline may vary depending on the destination country and the shipping method selected. Meanwhile, we are continuously exploring options to improve our services and enhance the overall delivery experience. Please reach out at [email protected] or call us at +18552534782 for more clarification or assistance, and we'll be happy to assist you further. Thank you, Customer Happiness Team

Response from Distacart.comMar 8, 2026

Dear Zeiyad Yadallee, Thank you for sharing your feedback. We're really sorry to hear that your experience didn’t meet expectations. We would like to inform you that the order was delivered within the shipping timeline only. We’re also sorry that the taste and texture of the Talbina were not to your liking. We understand that taste preferences vary and that preparation methods can affect the final texture. For best results, we usually recommend slowly whisking the powder into warm milk or water while heating, which helps prevent bubbles or clumping. Your comments about the flavor, mixing experience, and overall value are very important to us, and we’ll certainly share them with our product team as we keep improving the product. Please reach out at [email protected] or call us at +18552534782 for more clarification or assistance, and we'll be happy to assist you further. Thank you, Customer Happiness Team