Distacart.comReviews of distacart.com

Response from Distacart.comMar 9, 2026

Dear Nishi Jain, Thank you for your review. We are sorry for the inconvenience caused to you. As per our records, we have dispatched the same item as you ordered. However, we understand your concern regarding the colour and the item received. We kindly request that you to share a few images of the product at [email protected], so that we can review the issue and assist you further with an appropriate resolution. You may also reach out to us by calling +1 855 253 4782 for any further clarification or assistance. Our team will be happy to help you. Thank you, Customer Happiness Team

Response from Distacart.comMar 5, 2026

Hi Minakshi Soni, We really appreciate you taking the time to let us know how your shopping experience went. Upon reviewing your order details, we observed that you had placed the order for size L, and we have dispatched the same size as selected at the time of purchase. However, we understand that fit can differ based on individual preferences; we advise you to refer to the size charts when placing future orders with us. We take customer satisfaction, so please don't worry. We have shared your comment with the seller for further review and necessary improvements. If you feel the product measurements do not match the size chart shown on our website, our support team would be happy to review this further. Please feel free to reach out at [email protected] for assistance. Thank you, Customer Happiness Team!

Response from Distacart.comMar 8, 2026

Dear Ishan Nanda, We sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it must be to wait more than 15 days without receiving your order. After reviewing your case, we found that the shipment was unfortunately held at customs. While this situation is rare, it can occasionally happen with international shipments and is beyond our direct control. That said, we fully understand that the delay caused significant inconvenience. As a resolution, we have processed a full refund of your order value. You should see the amount reflected in your account shortly. Please reach out at [email protected] or call us at +18552534782 for more clarification or assistance, and we'll be happy to assist you further. Thank you, Customer Happiness Team

Response from Distacart.comMar 2, 2026

Dear Vishu Patel, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused due to the product’s unavailability. We completely understand how frustrating this must be for you. Please be assured that we have shared your feedback with our dedicated team for review in this matter. Meanwhile, we have also sent you an email regarding this matter. Kindly check your inbox and respond at your earliest convenience. Thank you, Customer Happiness Team

Response from Distacart.comFeb 28, 2026

Dear JR C, Thank you for sharing your feedback with us. We completely understand your concern and apologize for any inconvenience you may have experienced. We kindly request that you provide more accurate product details along with your registered email ID via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team.

Response from Distacart.comFeb 26, 2026

Dear Maninder Kaur, Thank you for your feedback. We apologize for any inconvenience you have experienced. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team.

Response from Distacart.comFeb 27, 2026

Dear Sadia Sobhan, Thank you for your review. We sincerely regret to hear that you received products that were damaged and not properly sealed. This is not usually how we handle things, and we apologize for the inconvenience you have experienced. However, we are here to assist you with the best possible resolution. We have dropped you a separate email regarding this matter in detail. We kindly request that you review the email and respond, as your input will enable us to provide more effective assistance. Thank you, Customer Happiness Team!

Response from Distacart.comFeb 25, 2026

Dear James, Thank you for your feedback. We apologize for any inconvenience you have experienced. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team.