Distacart.comReviews of distacart.com

Response from Distacart.comMar 20, 2026

Dear Faiza Raza, Thank you for your review. Please accept our sincere apologies for the experience you had. We completely understand how disappointing and frustrating it can be to receive the wrong product. Upon checking the details, we can confirm that our team has already processed the reshipment of the correct product. The order is currently in the fulfillment stage. Once it has been dispatched, you will receive the tracking details. We truly appreciate your patience and understanding. Thank you, Customer Happiness Team

Response from Distacart.comMar 17, 2026

Dear Eudonaise Saporial Wilson Lewi, Thank you for sharing your feedback. We understand your concerns regarding product quality and pricing. As an e-commerce platform, we do not have direct control over manufacturing. However, we have shared your feedback with the manufacturer for review. Please note that our prices are all-inclusive, covering duties, taxes, packaging, and international shipping to ensure a smooth delivery without additional charges. Please reach out at [email protected] or call us at +18552534782 for more clarification or assistance, and we'll be happy to assist you further. Thank you, Customer Happiness Team

Response from Distacart.comMar 13, 2026

Dear Krunal Patel, We’re sorry to hear about your experience and completely understand your concern regarding the undelivered shipment. We would like to inform you that the delay occurred due to recent geopolitical issues, which were beyond our control. Please don’t worry; Dista takes full responsibility for your shipment. In the meantime, we have sent you a separate email with a resolution regarding this matter. Kindly review it and respond at your earliest convenience so we can assist you more effectively. Thank you, Customer Happiness Team

Response from Distacart.comMar 13, 2026

Dear Asha Kuriakose, Thank you for sharing your feedback, and we’re truly sorry to hear about this situation. We completely understand how frustrating it is when an order shows as delivered but cannot be located. According to the courier update, the parcel was marked as delivered on March 10, and the proof of delivery indicates it was left outside the property. However, we understand that you informed both us and the carrier that the package was not there when you checked. To ensure we resolve this fairly, we have already emailed you with the proof of delivery image so you can confirm whether the location shown belongs to your address. Once we receive your confirmation, we will immediately proceed with the next step, either arranging a replacement shipment or a refund, depending on your preference. Please check your inbox and reply to our email so we can assist you as quickly as possible. We truly appreciate your patience while we work to resolve this for you. Thank you, Customer Happiness Team

Response from Distacart.comMar 10, 2026

Hi Gopika, Please accept our sincere apologies for the hassle caused. We have identified the cause of miscommunication. We understand how frustrating it must have been. This already escalated to the relevant team. As discussed over the call we have sent you an email with the resolution of your preference. Thank you, Customer support team.

Response from Distacart.comMar 12, 2026

Dear Marina Kaplan, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused. We understand how frustrating it must have been not to receive your package. This is not the experience we want for our customers, and your feedback has been shared with our team. We have also sent you a separate email regarding this matter. Kindly check and respond so we can review the issue and assist you with an appropriate resolution. Thank you, Customer Happiness Team

Response from Distacart.comMar 10, 2026

Dear Gurpreet Singh, We are really sorry to hear about your experience and understand how disappointing this must be. We were unable to locate your order details based on the information available in the review. Kindly write to us at [email protected] with your order number and product images so that we can review the issue and assist you further. Please note that we never intend to send incorrect items to our customers. If you received a product that is different from what you ordered, we sincerely apologize for the inconvenience. The review page you received is part of our process to collect feedback, but it does not affect your eligibility for a return or resolution. Rest assured, we take complete ownership of the issue and will support you until you receive the correct product you ordered. Thank you, Customer Happiness Team

Response from Distacart.comMar 7, 2026

Dear Ng Pui Kuan, Thank you for the review. We are glad that you are satisfied with our delivery services. However, we apologize for any inconvenience caused regarding the product size. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team.