Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com reviews

Showing 378 reviews with 1 star · Clear filters

Cynthia I.
May 9, 2026
SCAM - TAKES MONEY AND DOESN'T SEND PRODUCT
This is my SECOND attempt at completing a transaction with Dista. My first order never arrived. I emailed several times and was told all sorts of things. From it being held by customs, in transit, to on its way to Canada. TO THIS DAY they are insisting Canadian customs held my package. A LIE. IT NEVER LEFT INDIA. I ordered a SECOND time, this time with order # 772936 AND THEY ARE LYING AGAIN. PACKAGE IS SITTING IN A WAREHOUSE AWAITING PICK UP. I HAVE RECEIVED 4 EMAILS WITH CONFLICTING INFORMATION: PACKAGE IS PENDING, PACKAGE IS PICKED UP, PACKAGE HAS LEFT INDIA. IT IS SITTING IN A WAREHOUSE. LIARS, SCAMMERS, WILL LITERALLY SEND YOU FAKE EMAILS ABOUT REFUNDS, RE SHIPMENTS AND TRACKING STATUS. ****BUYER BEWARE****
Response from Distacart.comMay 13, 2026
Dear Cynthia Lamarca, Thank you for taking the time to share your review with us. We sincerely apologize for the experience you had with the orders and completely understand how frustrating this situation must be for you. This is certainly not the level of service we aim to provide to our customers. We would like to inform you that we have initiated a refund for the initial order value. Your feedback has been shared with our internal team for further review, as we are always looking for ways to improve our services and provide a better delivery experience for our customers Additionally, we have sent you a separate email with more details regarding this matter. Kindly review it and respond at your earliest convenience so that we can assist you further. Thank you, Customer Happiness Team!
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William F S.
May 9, 2026
Not delivered
The email said that my herbs were delivered, but there is no package anywhere.
Response from Distacart.comMay 10, 2026
Dear William F Sands, Thank you for your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating this must be. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance. We will be happy to help you. Thank you, Customer Happiness Team.
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Sanpreet K.
May 7, 2026
I didn’t receive my order and when I…
I didn’t receive my order and when I complained about it no one sorted my issue. They said they delivered my package but I didn’t receive. They delivered parcel on wrong address. When I complained they not giving me any response.
Response from Distacart.comMay 7, 2026
Dear Sanpreet Kaur, Thank you for your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating this must be. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance. We will be happy to help you. Thank you, Customer Happiness Team.
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MONISH T.
May 2, 2026
Delivery service says that my product was delivered but it is not been delivered.
The delivery service says that my product has been delivered, but when I went to check for the product at my house, it wasn't there. I have never experienced this problem before with any other e-commerce platforms. I checked with my neighbors, the mailbox, and secure areas. I even talked to the DHL courier service; they showed me a photo of the package in the mailbox. But there was no sign of the package.
Response from Distacart.comMay 6, 2026
Dear Monish Thomas, Thank you for your review. We sincerely apologize for the inconvenience caused and truly understand how disappointing this situation must be. We have escalated it to our logistics team as a priority. Currently, we are awaiting further updates from them. Rest assured, we will get back to you promptly as soon as we have more updates. Please reach out at [email protected] or call us at +18552534782 for more clarification, and we will be happy to assist you further. Thank you, Customer Happiness Team!
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DN H.
Apr 30, 2026
Deceptive marketing scam tactics and poor customer service
For almost a year, and last few transactions I have noticed that customer service.has dropped both in response quality and consistency. It's more of deceptive marketing where discount codes do not work and CSR defend it by false statements. Shipping is hit and miss and either you have to request refund after weeks of wait times or just the item becomes useless because of long delays. These issues are persistent and follow a regular pattern. Interestingly each CSR comes with a different response either totally unrelated to your query or not helpful at all.Not sure if it is a deliberate attempt or just poor management.
Response from Distacart.comMay 1, 2026
Dear DN H, Thank you for your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating this must be. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team
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Nitu C.
Apr 30, 2026
Very disappointed with the service
Very disappointed with the service! Made a call regarding the issue for the gluten free flour. The person on the customer service had no clue to help and told that they will call within 72 hours but it’s been 5 days haven’t heard back. Very disappointed!
Response from Distacart.comMay 6, 2026
Dear Nitu Chhabra, Thank you for bringing this to our attention. It was good speaking with you. We sincerely apologize for your experience. We have shared your feedback with our internal team for review. As discussed, we have issued a gift card for you. You can use it on your next order. Please reach out at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team.
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gaz V.
Apr 29, 2026
I would give zero stars if I could
I would give zero stars if I could. Distacart clearly doesn't understand the meaning of "punctuality" or "customer service." Despite operating internationally, they seem stuck in a mindset where being weeks late is acceptable. The Timeline of Failure: *Day 1 to 12: My order wasn't even sorted. It sat untouched for nearly two weeks. *Day 13 to 20: The status changed to "Pending Pick-up," and it has been stuck there ever since. Customer Support: When I reached out, I got a generic, tone-deaf response: "Thanks for understanding that your order will be delayed." I don't "understand," and I shouldn't have to. If you are going to take customers' money in Western markets, you need to meet the shipping standards expected here. Twenty days in, and the package hasn't even left their facility. Save your money and your sanity—don't order from here unless you enjoy waiting indefinitely for items that may never ship. Absolutely unprofessional.
Response from Distacart.comApr 30, 2026
Dear Gaz Virk, Thank you for your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating this must be. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team
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Mimi
Apr 27, 2026
My order was a bottle of shampoo
My order was a bottle of shampoo. It arrived fully wet and leaked. The bottle content was reduced a lot due to the leak, which was caused by the unsuitable packaging.
Response from Distacart.comApr 27, 2026
Dear Mimi, Thank you for your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating this must be. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team.
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