Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com reviews

Showing 378 reviews with 1 star · Clear filters

E V.
May 30, 2026
Refund has not done for the damaged product as they have a poor low graded packaging
Hi Among the product I purchased one of the product castine panniayaram vessel had damaged. I am asking for a refund by sending the photo to the customer care email the dista people do not have an integrity to refund, this was the first time I purchased from this Website but I learnt a lesson not to purchase any product their packaging is very low graded like other companies the packaging doesn't have a quality cardboard. Still now the dista hasn't refund for the damage product.
Response from Distacart.comMay 30, 2026
Dear E V, Thank you for your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating this must be. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance. We will be happy to help you. Thank you, Customer Happiness Team.
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Priyam
May 27, 2026
Very poor I have not received my order…
Very poor I have not received my order and I am getting email that you have received your order and it’s been a month so I need refund !!!!!🤯
Response from Distacart.comJun 13, 2026
Dear Priyam Patel, Thank you for your review. We sincerely apologize for the inconvenience caused. Upon reviewing our records, we see that the partial shipment was successfully delivered on May 18th. Unfortunately, the remaining product is unavailable and cannot be shipped, so we have immediately initiated a refund. For further assitance, you can always reach out to us. Thank you, Customer Happiness Team!
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M K.
May 27, 2026
Pure Greed.
Service is not the problem with this company but its greediness is. The company told me that the prices of the products are determined by the manufacturer. But, when I visited the manufacturer site that’s not the case. I realized that this company charges 6x the price of the manufacturer site. I can certainly understand them charging either 2x or 3x the prices of the manufacturer but 6x? Why? The same products plus a few cost me about $250 last year but they cost $430 after a 15% discount this year. I can certainly understand the inflation and the economics behind it. Also, these are purely groceries ( 7 items) no clothes or creams of any kind at all. Why do we let these people rob us blind in the name of inflation? Reply to Dista Cart: I didn’t finish placing my order ‘se I looked at my final price after adding the said 7 items to the cart and decided not to proceed further as I can see how much your company hiked up the prices.
Response from Distacart.comJun 7, 2026
Dear M K, Thank you for taking the time to share your feedback. While we do our best to keep prices competitive, several factors beyond the manufacturer’s base pricing contribute to our final costs, including sourcing, shipping, handling, operational expenses, and maintaining reliable customer service. However, we have shared your response with our sellers. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance. We will be happy to help you. Thank you, Customer Happiness Team.
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Dinesh G.
May 21, 2026
Never got the pkg,
Never got the pkg,
Response from Distacart.comMay 26, 2026
Dear Dinesh Gupta, Thank you for your review. We’re very sorry to hear that your package hasn’t arrived, and we understand how frustrating it must be. We have escalated your response to our relevant team to investigate further, if we get any update we will get back to you earliest. Please reach out at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team
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Love P.
May 21, 2026
There delivery service is pathetic
There delivery service is pathetic. While ordering they says like it will take 2-5 days but after there is no idea when will you get your order. I ordered twice from this app and both times they took more than 20 days even i paid for express delivery.
Response from Distacart.comJun 13, 2026
Dear Love Preet, Thank you for your review. We sincerely apologize for the delay in delivering your order. We understand how frustrating it must be. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance. We will be happy to help you. Thank you, Customer Happiness Team.
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Rinku M.
May 21, 2026
I haven't received the package
I haven't received the package. Although i raised the issue, it hasn't been addressed by Dista.
Response from Distacart.comJun 13, 2026
Dear Rinku Mariya, Thank you for your review. We sincerely apologize for the inconvenience caused. We regret that your issue has not been addressed promptly. Upon reviewing our records, the shipment was delivered on May 18th. We have shared a proof of delivery image to your email. Please check and revert to us, so we can assist you further in resolving this matter. Thank you, Customer Happiness Team.
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Blandine B.
May 20, 2026
I have never received my product even…
I have never received my product even though it said it was delivered. Very disappointed, first order.
Response from Distacart.comMay 26, 2026
Dear Blandine Bonnet, Thank you for your review. We’re sorry to hear about your experience and completely understand your concern regarding the undelivered shipment. We have escalated your response to our relevant team to investigate further, we will keep you posted once we receive an update. Please reach out at [email protected] or call us at +18552534782 for more clarification, and we'll be happy to assist you further. Thank you, Customer Happiness Team
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Sowmya R.
May 20, 2026
The lipstick you sent me was not…
The lipstick you sent me was not manufactured properly. The color is off.
Response from Distacart.comMay 26, 2026
Dear Maya Rasa, Thank you for bringing your concern to our attention. We’re sorry to hear that the product did not meet your expectations. Please note that we are only the seller of this item and are not involved in the manufacturing of the product. We have dropped an email in detail. Please check and revert to us. Thank you, Customer Happiness Team
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