dispatchhealth.comReviews of dispatchhealth.com

rip off company. cancelled my appointment within an hour of making checking and finding out my insurance company did not cover the visit (said the which the agent assured me I could do without any charges). They fraudulently charged for the appointment in full and have yet to reverse it despite assurances they would. The agent then transfers you to billing and they never return messages. STAY AWAY FROM DISPATCH HEALTH!!

Depending on medical issue needed, the dispatch experience is not recommended.Took 10 hours to get here at 8:00 pm.for an antibiotic prescription (bronchitus). Then the nurses failed to call it in to Walgreens and it wasn't there for pickup. Took several hrs next morning of calls without relief until finally got a supervisor to call it in to Walgreens. Meantime I remained in discomfort and irritating condition. As if above experience was not enough, turns out the antibiotic prescribed is not specifically for bronchitus after following the prescription time table dose. Likely will need to go to hospital emergency room tomorrow as doctor is non-reachable and would require a trip/appt/visiting room delay, driving time and further suffering (another day of Americn banana republic life) Joseph Travers

Fill out everything online just to get the run around and be told we don't provide services to your area

Found out about this service at senior center. Was told same price as urgent care. Website says same cost as urgent care visit. I called for infected thumb on July 4th. Service was great. In December I get a bill for 296.86. Amount due after my insurance (medigold) paid. I am calling tomorrow. Will update with their response.

Similar to the review I just read for 12/18/22. I completed the online request at 2:00pm. The response was that I’d get a call soon and would be seen today. At 4:30pm, I called and was told there wasn’t enough info for me to be seen. No explanation of why “flu like symptoms such as sore throat, cough, fever, headache and body aches” wasn’t sufficient. Also, no explanation why someone wouldn’t have called me so I could have gone to an urgent care during the day. The agent asked to set up another appointment but said I couldn’t be seen until morning. I was required to give insurance info and credit card info before information was taken on my illness. Then I was told no one could see me this evening OR tomorrow - my symptoms weren’t sufficient to be seen. Was told to call back and try again in the morning. No explanation of what more one could need than flu symptoms and 100.4 fever in order to be seen. I will NOT be calling back. If my fever goes higher tonight I guess I’ll need to head to an emergency department. Dispatch Health is worthless.

Wow, have used you three times in the past and service was great! Today when I called, I was told no one can come see me based on my symptoms. When I asked what the criteria is for getting service, again, all I was told is that we don't have a care team who can address your needs. I asked several times if my symptoms (coughing, congestion, wheezing, sore throat, headache) are to mild or too severe for what you do so I don't waste my time in the future. Could not get an answer, even from the care team according to the patient care rep. Ridiculous! Understand if you can't see me, but a simple explanation would have been courteous and helfpful. Lost me and my family as customers.

Had to call because home health nurse could not get new catheter into place for my husband. Before asking about reason for visit, demanded credit card information. Did not even ask if we have health insurance which we do, Said they would keep card information on file for future visits. This call to Dispatch Health started at 2 in the afternoon. When call completed with them, my husband could not been seen until following day. Ended up having to be transported to ER by ambulance. Great job Dispatch Health. You don’t deserve 1 star, and credit card cancelled.

My experience with your company is very disappointing to say the least. My appointments were cancelled and moved and no one showed up 3 times. We were lied to continuously about them being on the way within a window of time and they were no call no show when the time was up. I finally cancelled all together. Horrible service. You guys need to do better. My husband and I are seniors and were depending on someone to come for a checkup because we both were not feeling well. The stress of dealing with your company has made it even worse. I would never recommend you.