dispatchhealth.comReviews of dispatchhealth.com

Yesterday I made an appointment for today between 11AM and 6PM. No one ever showed up and no one ever called to confirm my appointment. When I called at 6:30PM to ask for an explanation, they couldn't find my appointment. Then they called me at about 7PM to say they could keep the appointment tomorrow. Then at about 7:30PM a different person called me to ask if they could come tomorrow because they are so overworked. I have no confidence in anything DISPATCH HEALTH has to offer. I declined.

This company SUCKS! Terrible communication and no regard for potential patients. I want to give them the -10 star. We were given a guarantee time between 2-2:30pm for our 10yr old daughter and by 3:30 we called them back and they said someone would be at our house by 10pm. Then we get a call just before 7pm letting us know they are not going to make it. My daughter is super sick and potentially missing her opportunity to get an antiviral like Tamaflu. THIS IS NOT OKAY!!

My first visit was perfect. They came out after I got all the information to him and took care of me and everything was fine. The ladies were wonderful now my second issue. Couple of months later I call and they don’t know who I am. They have no information have to repeat everything five times my address my name my phone number to verify everything over and over and over. It’s miserable I’m sick. I don’t want to talk on the phone and repeat my address my name my shoes and everything over and over when you have everything that I told you the first time your dispatch people are terrible you shouldn’t be asking a sick person over and over and over again what their damn address phone number and spelling of her name is I will never use you again. This is the last time unless you get your dispatch people to get on the ball and ask what type it in you can verify it once I don’t mind that but you don’t ask five times the same damn information!!!

Home Health referred this co for a UTI for a family member. They took all the information and once they Ran Medicare told me they were in high demand and no appts available “today or tomorrow”and could only book out 2 days. Said to call back tomorrow and assured me all the ins information would be saved so I would not have to repeat. I called back today and they didn’t have any ins saved. They told me they had plenty of openings. Once we went over the ins again, they told me they were in high demand and directed me to Primary care or Urgent Care ctr. I asked them why they just said they had availability… also asked to look at tomorrow. This lady says she can’t see tomorrow yet. They lie and change their story. I’m not sure what the point of that is unless it is to harvest Patient names, birthdates and ins info. I will be calling the BBB next. I warned them they would have a bad review as I don’t appreciate being scammed. Karmas coming for people that scam the Elderly.

Completely worthless - after given them all of my elderly mother's information they said no one was available to treat her. She is having nausea. Tried last year to see if she could get temporary oxygen and got the same answer. My mother is at end of life - just wanted some weekend relief until she could see her doctor. Disappointed and will never recommend or waste my time with them again.

On 6/23/23 I was told they would call in the morning to confirm my 6/24/23 2-6 pm appointment, I am hearing disabled and to get an incoming phone call I have to be watching the captions on my laptop. After no call, I checked at noon and was assured they would call 15 minute before arriving. Late afternoon, I called to check they had the right phone number for me. Was told all was well and they would call 30 minutes prior to arrival. They close at 6, so I called at 5:55 to find out why no show/no call. Talked to a (doctor? nurse?) a provider and she told me they ran long and would not be coming. Would I be interested in rescheduling for 6/25/23? Not if they are not coming! She tried to tell me how I could have handled it better, but I did everything right. That they don't manage their workload is not on me. So I got a video visit with Providence Urgent Care and saw a doctor in a matter of minutes, and she called in an rx. None of this waste my day BS.

Called and got an appointment Sunday morning for my wife (I'm in Deltona Fla) 2 people came out to see her did tests took blood and felt it was important to schedule a chest xray for the following day which they came out Monday and took the xray and was told they would have the results in 24hrs and someone would call back. It is now Thursday afternoon and never got a phone call regarding the results not sure why was ntold needed the xray when nothin was done after xray was taken(although probably will get paid) Tuesday she wasn't feeling any better took her to emergency room.= they did blood work xray's and felt the need to keep her there Dispatch Health really didn't care for her How can 2 day's later she have to go into hospital when Dispatch Health was here Sunday and didn't seem to care about her health at all probably filed the claim right away so they could get paid Anyone out get real help when sick Please

Started out as what I thought was a good appt for my 78 yr old mother who had a wet cough. Quickly turned down hill. Mobil XRay appt never followed up I was on phone multiple times over two days following. To which when finally showed up results said no pneumonia. During one of these calls a NP prescribed additional meds that said should have been prescribed at initial appt then come to find out they misdiagnosed her. Tonight when advised of the results was told over the phone to stop meds with nothing in writing, I advised I wanted in writing and was told it will be in her portal yet was not. It takes an act of God to get anyone to get you documentation and they constantly want to escalate the call which does absolutely nothing. Also documentation in portal is not complete or 100%correct. Provided so much more info at appt which was not added to her file. No one can help and will pass you off to Multiple people it's like being on a hamster wheel.... STAY CLEAR OF THIS COMPANY IF YOU ARE LOOKING FOR LESS STRESS. Seriously the stress of going to an ER is far less stressful and in the end less time consuming... Who would have thought