dispatchhealth.comReviews of dispatchhealth.com

I'm glad to see some good reviews in different parts of the country but it is useless in Richmond, Virginia. First of all, you're lucky if they even show up as they give people a huge window and then call and say they can't make it or they have no showed on people before. It's a wonderful concept but it doesn't work in the Richmond Virginia area. I called for my husband and they did come out and quickly passed the buck, saying he needed to go to the ER for a simple flu which was what we were trying to avoid. It was absolutely outrageous that they will send people to the ER for nothing and cost them more money and defeat the entire purpose of the Home Health visit. The nurse practitioner Veronica, was completely incompetent, rude and condescending. All she did was look at the computer the entire time and never even examined the patient. This is probably the only place she can get a job but this is a wonderful concept if they would hire the right people and stop hiring these people that are lazy and don't want to work and just stare at a computer. I took him to the ER after they left and the ER was just laughing that we were told to go there. He just had a simple flu and we were sent home. All they did was cost us more money in an ER co-payment due to her incompetence. She actually told me he would die if I didn't go to the ER!. She made me sign a medical release. I guess it makes her feel like she's doing something by bullying patients. Her behavior was absolutely insane and I hope they terminate people like this and have this concept work the way it's supposed to because it is a very needed service. However, I will be disputing the co-payment charge with my credit card company due to no service and complete incompetence when we already now have to pay an ER co-payment thanks to her laziness and incompetence and I'm not paying both.

Attempted to reach Dispatchhealth's Houston, Texas office today. Tried calling their # 3 times and each of the 3 times the phone rang, and rang, and rang and ultimately disconnected. No ability to leave message, nothing, nada. Then tried to book an appointment online and with my current symptom a drop-down list of sub-symptoms appeared and if any of those were the case, then they wouldn't book an appointment. All of this despite the fact that my hospital's care team specifically told me to contact them being well aware of symptoms, etc. While dispatchhealth in concept sounds interesting, it fails desperately when trying to book any appointment.

Called yesterday regarding 93 year old mother on new medication for congestive heart failure, that is causing constipation. 5th day of no bowel movement. They scheduled for 10 - 2 the next day. I waited until about 1:30 and called to find an ETA. I was told they would not make it at all! Day 6 now of no BM. Had to drag 93 year old to ER! No call, no text, no nothing. Just a NO SHOW. Will NEVER use them again.

Were no shows on 3-4 hour plus arrival windows, literally lied to my face stating "team assembled and leaving right now" then 40 minutes later after noshowing yet again stating the same. Real reviews mostly 1 star, Many apparently fake 5 star reviews, and NOT ACREDITED! DO NOT USE!

Fill out an online form which asks you what four hour window you would like. At the end of filling all of your personal information you get the prompt you need to call. Call and answer all the same questions again, they ask for credit card information and only then do they tell you, they have no appointments today!

Awful awful company. If I could give them zero stars I would. Canceled without any notice twice on my sick daughter. Terrible is all I can say, very unprofessional. Better off searching for another alternative

My two experiences with them have been the same. Gave me a 6 hour window and called to cancel after waiting all day. Additionally, the person who calls is rude! Terrible company!

Predatory billing practices, fraudulent advertising about what services they can and cannot provide. Just look at the reviews on here! Obviously the positive reviews are about the actual Nurse Practitioners and well deserved for these angels of our healthcare system, that said, the company isn’t owned or run by them. The owner is a sketchy doctor trying to squeeze every penny out of the elderly and disabled.