Sarah D.
Do not stay at any of the Crystal Cove…
Do not stay at any of the Crystal Cove properties. We stayed at two next door to each other Day we arrived both garbages were over flowing worth garbage everywhere. Called to get cleaned up and took a week The floors in both homes were so dirty they turned our feet black for the first few days, we had to clean everything ourselves The pool heat didn't work in one of the homes, we asked for someone to come check it out and they said everything was running fine. Second last day pool guy comes as says water level is too low for the heat sensor to read it One house had a home in its wall, and a broken couch. Pool sticks for pool table are not in working use Company will do everything they can to not take responsibility for anything and try not to come and help when called Do not stay here We have reached out to sweet homes by e-mail to resolve this multiple times, and they just ignore our e-mails now and we get no response. Not a company to rent with, bad customer service
Response from Sweet Home VacationApr 9, 2020
Hi Sarah, we are very disheartened to hear about your experience with these homes and we are extremely apologetic. While they are our homes, we have property managers and maintenance services for cleaning and reporting issues before our guests arrive. We are looking into this case so that a situation like this does not happen again. Thank you for your feedback. Sincerely, Sweet Home Vacation.