Sweet Home VacationReviews of disney.sweethomevacation.com

The individual representative from sweet homes who helped us arrange our stay in Florida was GREAT to deal with. She was very nice on the phone and would respond to emails right away. However, the house we stayed in was much to be desired. From poor to no lighting, a pool that we couldn't swim in until our last day because there was no hydro to it (and payed extra for), batteries missing from remotes to cheap fixtures(bathroom vanity)/furniture that were falling apart. Really have no desire to book with sweet homes after this experience.

Villa was clean. Kitchen wasn't very well equipped we had to buy a few things ourselves. Pool heating only worked properly for 1 day out of our 2 week stay. I'm still waiting for my deposit 3 weeks after returning. I have sent numerous emails and got 1 reply saying it would be sorted but that was over 2 weeks ago, since then my emails have gone unanswered. After the reply below saying my refund was done, it still hasn't been done! Avoid this company. UPDATE: I do now have my refund, which they accidentally sent through twice. After sweet home vacation saw my review they also tried to get me some money back for the pool heating cost, unfortunately the company lied and said we never even reported that the heating wasn't working, despite them sending an engineer out to look at it. Due to this Casey told us to keep the extra money that had been sent in error. If it wasn't for them accidentally sending the deposit back twice, I doubt we would've got anything back due to the companies lies about our heating report. Still wouldn't recommend.

The place we stay had roaches and mold and even though we complained immediately we were told that they had just sprayed for roaches - we stayed at a sweet home vacation site previously and it was excellent in comparison