Sweet Home Vacation Reviews | Read Customer Reviews of disney.sweethomevacation.com

Sweet Home Vacation Reviews | Read Customer Reviews of disney.sweethomevacation.com

Sweet Home Vacation reviews

Showing 5 reviews with 3 stars · Clear filters

Emma L.
Jan 11, 2020
I'm giving a three because out of the…
I'm giving a three because out of the three houses one in particular had major issues.
Response from Sweet Home VacationFeb 27, 2020
Hi Emma, We appreciate you taking the time to write us a review. It's unfortunate to hear that there was an issue with your home, as we try our best to upkeep these homes and accommodate our guests through their stay. All of your concerns have been forwarded to the management company of this home to make sure it does not happen again to our future guests. We would love to have you again in the future and offer you and special return guest discount! Sincerely, Sweet Home Vacation.
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Dawana D.
Aug 1, 2019
Worst family vacation ever
We go on vacation every year as a family only time that we can truly be together. We was told at the last minute one week before our vacation that we would have to be in two separate homes. We was also told that the homes would be close together and they where on opposite ends of the road houses apart. This was by far one of the worst vacation. It did not bring us together it separated us. We could have stayed home because we did not have the family vacation we always plan for every year.
Response from Sweet Home VacationAug 7, 2019
Hi Dawana, We are sorry to hear that your experience was less than ideal. We hope you understand that we did our very best as a booking company to make your vacation comfortable and enjoyable. As soon as the property management company notified us that the property you have originally booked was not available for your stay, we looked for alternative homes. Being in the summer season and a last-minute adjustment, no homes were in the market for the same rates, unfortunately. Sweet Home Vacation wanted to assist our guests in every way we can, so we decided to pay the price difference for your new homes. We are very disappointed to hear that you and your family did not enjoy your annual vacation. We do apologize for your unfortunate experience, and we hope that you would book with us again next year. Kind Regards, Sweet Home Vacation
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Patricia
Aug 16, 2017
Kitchen wasn't equipped with …
Kitchen wasn't equipped with necessities. Blinds were broken in the bedrooms.
Response from Sweet Home VacationJan 18, 2018
Hi Patricia, It is unfortunate to hear that you had a less than perfect experience, we do thank you for your feedback, we've passed the notes to the property management team in effort to correct everything. We do hope to be able to host your stay again in one of our 1800+ homes with a special discount. Kind regards, Sweet Home Vacation
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Linda
Jul 26, 2017
Condo had obviously not been …
Condo had obviously not been cleaned--carpets not vacuumed; floors dirty (our feet and socks were black); hair in tubs and on bathroom floors. We were charged a cleaning fee.
Response from Sweet Home VacationJul 31, 2017
Hi Linda, We're sorry to hear about the less than perfect experience that you've had. Please contact us directly so we can make amendments for this. We'd be glad to offer you a special return guest discounts on your next stay. Again we apologize for the less than perfect stay our guests have come to know us by. Kind regards, Sweet Home Vacation
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Mkaren And Joseph F.
Jun 19, 2017
The house was clean and nice but wasnt …
The house was clean and nice but wasnt what it was supposed to be as most of the entertainment things in the house didnt work
Response from Sweet Home VacationJun 20, 2017
Hi Karen and Joseph, We do apologize for the non functioning entertainment equipment. I have notified the property manager to replace any non functional items. If you are looking to return to the area, please contact us and we would be more than happy to offer you a little something extra. Feel free to let me know if you have any questions. Regards, Sweet Home Vacation
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