discoverbank.comReviews of discoverbank.com

Why write a long, boring, specific rant about my sob story? They ruined my life. They screwed over my customers and suppliers. They imploded my business. They destroyed my relationships. They stole my money. They wasted my time. They enriched my lawyers. They obstructed my retirement. But they didn't kill my dog or sleep with my wife, so here's a star.

Discover bank left me stranded without any way to pay my tab. They kept saying to use another payment method. I got rid of my credit cards and have my money in the bank. Now without warning you are shutting down at 10:30 PM on Saturday! And you don't know how long and I'm sitting at the bar past 12am and still nothing!!!??!! No emails, text, letter head, nothing. No warning given and you know what ZERO PHUKS given by these people. I have been a customer since 2021 and after last night 5-10-25, I'm switching back to a brick and mortar bank. One that actually tells it's customers that they won't access so make arrangements. Luckily it's a private club and they knew me and said pay us tomorrow. I can't imagine the people stranded trying to get gas or something. This is a HUGE problem. Over the last year they have gone crazy with the fraud protection, and basically you can't do a lot of online stuff because they just won't let you. Hard to withdraw money unless you have the new card which they won't send until it's time. I need a real bank again, I can't be out on the busiest night of the week and told to fly a kite by my bank. You lost a customer and I'm not sure if this is all because changes are happening. I heard Capital One is buying Discover so it my get a lot worse. I'm tired of bad customer service and last night really didn't make me feel good or confident in my bank. Discover literally left me there with no way to pay. I literally showed my account to the bar tender and manager to show I had money, and I showed them the stupid maintenance message on the banks app. Again if they had given PROPER NOTICE, this wouldn't have happened. Because Discover failed to give me notice I didn't pull out money ahead of time. Good bye very soon Discover. I've had enough.

Horrible a pain in my ass. Bounced my mobile deposit. Left me stranded on the side of the road because I wasn't able to withdraw funds. I hate this bank with a passion. Same hatred I have for snakes, liars and thieves, incidentally this bank is all of those above. Customer service is no help. I joined this bank thinking it would be better! The worst banking experience in history.

1 star is too much. Worst banking service ever

Do NOT sign up for an online CD unless you know ALL the facts WHICH THEY DON"T TELL YOU. When the CD matures, you can't have an ACH transfer done lol. This is a joke. You either have to have the money wired (WHICH COSTS YOU $30!) OR you can have a check sent to you in 5-7 business days...how absurd! Either way they make money. I decided on the wire but you have to call them up, go thru the form, then use THEIR company to take a picture of both you and your drivers license or passport. Well, after 10 minutes, i couldn't do it. It wouldn't take my pic. So i said, forget it and send me the check. Now why would it take 5-7 BUSINESS days for them to mail it to me? Nothing has to clear. They've had my money for 9 months lol. So by the time it arrives it could be 9 or 10 days from the time i close it - and who knows how long of a hold is on the check. After the process was done, I found out they were sending the check out TODAY while it was supposed to be sent out in 3 weeks, when the CD matures . Thank the Lord they have taped conversations. All morning I spent on the phone with them. HORRIBLE

been with discoverbank since 2018.. interest rates is what drew me to the company. but interest rates are available at other banks. i had problems in the past with c.d. instructions. this year with new ira accounts that did not open in time and cost me money on my taxes. check held from march 30, 2025 and returned in may. will now take my business else where !

I originally gave this a higher a score…BUT after banking with them since 2018 I said F this. HORRIBLE company, HORRIBLE cards, Horrible policy’s. I am sorry Discover but it’s only time before you’re bought out. One word describes this bank “ AVOID”. You were decent in the 80’s,90’s, but now you are on your death bed.

Be aware that Discover will, not possibly, but will not let you withdraw funds that were deposited into your IRA Savings account for 61 days. This is currently their internal policy that has not previously been told to customers until recently but they are enforcing despite this fact not being previously disclosed in writing in their Deposit Account Agreement. As you can see below (1) they just put this in their Deposit Account Agreement that they claim won't be effective until April 19, 2025 but they are and have been actively enforcing without customer agreement. I opened my account several years ago so this should not have applied to my deposits since it was not specifically in the Deposit Account Agreement that was in effect when I opened the account. They continue to refer to a vague section of the existing Deposit Account Agreement and I was told by several agents "After reviewing what you have stated it is in our account agreement when opening the account. You can locate it on our website under forms and documents Page 18. The 60 day rule does apply to all distributions even IRA OSA and all new funds put into an IRA even if the account has been established for a long time. It applies to all new funds. This is a business decision made by Discover Bank." As you can see Discover has not even made this "policy" effective or known to their customers until a future date. Do not do any business with this bank. You have been warned. (1) Important Changes to the Discover® Deposit Account Agreement Effective April 19, 2025, the following will be added to the Deposit Account Agreement: Section 15 (f): Funds Availability (Holds), IRA Savings Accounts: Any deposit made to your IRA Savings Account (for example, by check or ACH transfers initiated at Discover Bank) may not be available for withdrawal until 60 days after the deposit date; except for required minimum distributions and revocations of IRA plan.