discoverbank.comReviews of discoverbank.com

When a credit card company refuse to delete or deactivate a card by forcing you to keep the card active just to access your account and pay your monthly agreed payment they're forcing you to pay for what you never agreed to or what you truly owe. When the case of indentity theft occurs they still will not deactivate the card even when there are ongoing charges made against the card. They pay to cause lawsuits with no proof of the victims having ever asked or received the card. If you can be randomly targeted to pay while they don't have to provide evidence that it's your debt this is a dangerous company that has paid off your own government to forge your signature to use as how they are stealing bank accounts and illegslly garnishing wages. This company should be sued and shut down forever.

My parent has done business with Discover Bank for more many years and despite hiccups was able to manage her account without help her self. Recently she had a CD come due and wanted basic information on balance terms and current rate. When she call she can't even get general information like what is a 12 month CD rate for anyone. She is passed to someone who refers lies and says they will personally help her get her information. All they do is refer us to a mobile notary who she has now twice failed to achieve access. First attempt received a message of success which turned out to be a lie. Second attempt the AI biometric picture taken failed to identity. Discover Bank hides behind manipulative language to protect them. Do not do business with Discover Bank unless you are prepared to waste a lot of time.

I’ve been using Discover for a long time, and then one day they suddenly decided to lower my credit limit for no reason at all! I’ve spent years making on-time payments and using less than 30% of the card's limit, yet without any warning, they decided to cut my limit by over $10,000! I wouldn't recommend them at all! Customer service doesn't even help you! They treat their customers very poorly!

Never will be dealing with Discover. CD accounts website is designed on purpose with no option to withdraw your money upon maturity. You have to call, which takes on average 30 min, than if you wish to get your money via wire transfer, you are switched to "wire transfer" person, who gives you 10 minutes lecture explaining that wire transfer will not be possible. Than you switched to "check in mail" person, and so on and so on....

These people are horrible. Every time I call its "We are still reviewing your documents". "Call back in 2-3 business days". They are happy to take your money - good luck getting it back without pulling teeth. Capital One owns Discover Bank. "What's in my wallet"? Nothing! I can't get my money out of the bank.

10+ Years as a customer. Done wrong repeatedly. Customer service has gone down hill. They have no loyalty to their customers. Moving all accounts to BofA. I do not recommend Discover at all. Customer beware!

I just had the worst experience with Discover's customer service. I've encountered persistent issues with international purchases using my card, while domestic transactions work fine. I've reached out to Discover multiple times for assistance, yet they didnt care. The representatives I spoke with lacked basic customer service skills and failed to provide any meaningful help. After several attempts, my call was transferrd to a supervisor, but unfortunately, the interaction only worsened. Instead of addressing my issue, she quickly dismissed my concerns, attributing the problem to the websites I was using without even inquiring about the specifics. I explained that I had tried purchasing from three different sites, each I’ve used reliably in the past but her insistence on blaming the websites showed a clear lack of empathy and an unwillingness to help. She offered no alternatives or suggestions for resolution, nor did she take the time to review my situation more thoroughly. When I requested to speak with an executive or a higher-level manager, her response was discouraging. She made it clear that she cant promose they will call. Whats that even mean? Are you stating that I am banking with you and you dont care enough to talk to your customers?? It’s extremely corcerning to think that a bank could provide such poor customer service.

Prior to being sold, Discover Bank was wonderful. I have banked with Discover for thirty-six years. Since the acquisition, it has become a hassle to look at my accounts and transfer money. After successfully logging on, it asks for your username and password a second time. Why? The problem is when adding your password, the site adds spaces to your password. You are unable to see what you are typing in order to correct it. You would think a company worth billions of dollars could fix this issue especially when brought to their attention. The other issue I have is a 2fa phone number is listed that I did not enter. I have called several times and they either refuse or are unable to remove the phone number. I asked what the phone number is and they won’t tell me. Makes me wonder why someone else has a back door to my account.