Discount TireReviews of discounttiredirect.com

I have shopped discount tire direct for years. It was always a positive experience. I tried to order today and they told me I had to order from tire rack. Tire rack did not have same tire at same price. I ended up ordering at a local shop and saving 300$ discount tire must have sold out. Will have to call them no more discount tire anymore!!!

We have had to drop our fleet account with Discount Tire, as every time we have purchased tires for our fleet, the tires bust bands, produce bubbles, or fail in some way within months and they refuse to fully stand behind their tires.

My grandfather, myself, my father, my mother, my sister and brother-in-law have used Discount tire for 20+ years. Many cars with new sets of tires. They used to be fantastic. Reasonable prices on tires and warrantees along with free rotation and balance. The staff used to be great. I'd go in for a rotation and have a small wait, shorter than the wait now with an appointment. The staff is still pretty good but nothing like they were. I'm sure it all comes from the top. Sales are now becoming more important. Now they push windshield wipers everytime you go in. If you want to get a rotation it's always you have a long wait and if you set an appointment you don't get in and out like you used to just driving in. I was going on a trip and replaced my tires before I needed to per Discount. They barely gave me a discount. The next time I was right a replacement time for the front tires but had time left on the rear ones. I asked for a rotation so I could get just a little more time. The rep said they couldn't get it in and I could call for an appointment. It was obvious he knew Discount didn't want him to do the rotation. My brother in law had a tire torn and rim damaged on a $70k sports car. They replaced the tire and paid to repair the rim, but he had to spend another $500 for a new tire to match the one they damaged. I get Michelin tires for the ride and they are not cheap. I always have the warranty but now I'm here getting a rotation and am told I have no warranty. They found a nail in my tire and said no guaranty the tire could be repaired and I could buy the warranty for $182. The nail is in the tread on the face!!! This is an easy repair!!! When they were done they offered the warranty again. I told a different guy that I thought I had a warranty and he siad they would replace my tires for prorated cost. That's exactly the warranty I thought I had. He said for $182 I would get a brand new tire if they had to replace one. If that happens you will still have to purchase another brand new tire to match the one they replace.

If I could rank Discount Tires in Suffolk, VA with a ZERO I certainly would. My son and I went in 2 weeks ago and received great service from a guy at the counter and we ordered 4 new wheels for his 2022 Durango. They arrived as anticipated and he made an appointment to have them placed on his vehicle. Upon arriving for his appointment the manager told him that he also needed new tires, which he knew to be inaccurate and told them to just put the wheels on and he would consider it at another time. The manager left and then returned stating that they would not place his current tires on his new wheels because the tread was so warn and again that he needed 4 new tires. He loaded up his new wheels into his vehicle and drove to the Dodge dealership where they evaluated his tires, found them to be in excellent condition and placed them on his new wheels. We have all of this well documented and I am going to make it a point to tell everyone that I know how you operate! How many times have you scammed people into purchasing something that they did not need? We work for our hard earned money and you make yours by lying and cheating the people that walk through your door. You even took my son out to his vehicle and tried to convince him his tires needed to be replaced but he recognized your obvious lies and knew more than you gave hime credit for, your profile for someone that you could scam failed you this time! You should be ashamed of yourselves for lowering your moral values to lying and cheating to make a few extra dollars!

I want to write my experience with the product and service the discount tire provided to me over the past year. I changed the four tires at the store about one year ago. At that time, they told me that I had an 80,000-mile guarantee from the tire company and that if anything happened to the tires, they would replace them at no charge if I paid some price for that service. So I paid all the services they recommended. Last week, I received an email from them stating that I should get a tire rotation service for free, so I sent my car to the store. It turned out that my front tires were in such bad condition that they gave me a warning that I had to change them immediately. Otherwise, I would be at risk if I drove the car on the road. They said that the damage to the front tires was due to a mechanical issue, but I did an alignment service within the last year and had no idea what was wrong with the tires. They still charged me the full cost for replacing these two tires. What they offered before was nonsense. There is no guarantee at all. The tires lasted only one year and less than 10,000 miles. My wife mostly just drove the car to and from school. It's ridiculous that I could rely on these tires for 80,000 miles. It just survived around one year and less than 10,000 miles, and I have to replace these tires. What a shame for the service and products. Please pay attention that what they said is conditional.

Sales representative flatly refused to rotate my tires because of supposed low tread. It doesn't matter if the tread is low. If a person cannot afford a new tire they can't afford it. Why not try and help the customer instead of scamming them into a new tire they can't afford. I had good money to spend and they refused to help me. Never be back, ever.

The problem with discount tire you should get discount service. We bought four tires And the next day one was flat. My daughter in law Was stranded with her baby On the road. Call Discount tire And they refused To send someone To give her a ride home. They wanted her to wait the 3 hours.It took for a tow truck To get her car And stay there with her baby. I have bought several sets of tires from them but I will never go back. I'm not Mad Is that the installer Is made a mistake And put the stem in wrong. But for them Do not send someone To take her And her baby home Is discussing.

I recently visited discount tire at the Greenville, SC, location with a nail in my car tire. The tire with the nail had good tread left and the nail was near the middle. They said they should be able to fix it. They patched the tire after a two and a half hour wait. The next day the patch started leaking. I took the car back to them and instead of fixing it they simply put the spare tire and said they can’t do anything to fix it anymore. Didn’t even bother to explain why - basically brushing me away. I took the tire to a few other tire shops and they refused to patch it as it was already messed up with a leaky patch. Finally, I was able to get a second repair done paying almost a quarter of the price of a new tire with no guarantees. Be careful with taking tires to these guys for a so called free repair. They can easily mess things up and the “free” repair may actually end up costing you a lot more!