Discount TireReviews of discounttire.com

I had to special order my tires-no biggy. While on the phone I requested to make an appointment and was told no just come to the store and we will take care of you. I went the day after I was notified the tires arrived and waited 20 mins before a sales rep spoke to me and was told I had at minimum a 1 hour wait. I declined as I had kids with me and that was not ok for the schedule I had that day. I came back 3 days later and was paid in full in about 10 mins and was told they would be with me shortly to get my 2 tires mounted. I’ve been waiting on my car with my kids for 1hour and 45 mins and still no service member in sight. They were certainly ready to take my money but as for physically doing the manual labor of getting my tires handled up on….I’m pretty annoyed. This is the first time I have ever had this problem at this location and I’ve been a loyal customer for 5 years with at minimum 2 visits per year for tire maintenance/purchases. Edited to state I will NOT be back.

**A Lifelong Customer’s Disheartening Experience with Discount Tire, Las Vegas, NV** I have been a loyal customer of Discount Tire for many years, always valuing their commitment to quality and the exceptional warranty they offered on their products. For $25, I could purchase a warranty that covered road hazard repairs for free, a hallmark of their service that ensured my continuous patronage. However, my recent experiences over the past two years have severely tarnished my opinion of a company I once held in high esteem. While I was out of town, I had my uncle purchase a set of four new tires from Discount Tire for my car, anticipating the same seamless experience I had always enjoyed. To my dismay, this has marked the beginning of a series of frustrating and concerning encounters. Every time I brought in a tire for repair, instead of receiving the prompt and efficient service I was accustomed to, I was told the tire was irreparable and had to be replaced. Each replacement came with a hefty $70 bill to repurchase the warranty, a stark contrast to the $25 I was used to. Having spent $1400 on a new set of tires, I find it unacceptable that I should have to incur additional costs so soon, especially considering the tires had only accumulated a few thousand miles. Shockingly, I have had to replace all four tires within this short span of time. Recently, I was informed that the Pirelli tires I had bought were discontinued due to weak sidewalls, requiring me to wait a week for a replacement. This revelation shattered my trust in the company, as I had expected to be sold only the highest quality, safest products. To compound my frustration, the replacements I received appear to be different from the originals, possibly narrower, and likely the source of my ongoing issues. The mismatch not only undermines the aesthetic appeal of my vehicle but also raises serious safety concerns. I feel betrayed, having invested a significant amount of money only to receive subpar products and service. Discount Tire has not only let me down but has also jeopardized my safety. The confidence I once had in their ability to provide reliable, high-quality tires has been completely eroded. I am left with a profound sense of disappointment and concern for my wellbeing on the road. As a lifelong customer, I never expected to be treated with such disregard, and I urge others to reconsider before placing their trust in a company that has evidently lost its way.

Horrible service at ih 35 near fm 3009 . Gave the guy full information on my tire on phone Bridgestone alanza 27560r20 said it was in stock . Drove 45 miles arrived and the idiot said he has Bridgestone duehler tires and asked do I want it ..I have a 2024 silverado with 3 good tires 1104 miles on them . My new tire had road damage . Why would I want unmatched tires ? Then they said the tire would arrive in 2 hours it is now 3 hours and 10 minutes and no tire arrival , no apologies , not even installed which will take even longer . Complete liars and will never come again

It was in March 2020 I took my F150 Ford Truck to Discount Tires in Casa Grande Arizona they are owned by America's Tires one in the same California America's Tires and in Arizona Discount Tires same company. I wanted to get my tires rotated and balanced and was told by a service manager , we dont do that service anymore because of the Virus and he went on to say they were only selling new customers tires and rotations. Now I reminded him that I had purchased a set of four tires and I purchased the Warranty of Lifetime of Tire Balancing and Rotation of my tires at his tire shop, he just said No than I said I want a Refund on what I had paid for and he said No and just walked away from me! Understand my frustration I have been a loyal customer of this company in two states for over 24 years letting them service my autos which i have always had 3 or more! Now i am doing business with my auto dealer wondering why I left in the first place, it was for a better price and quicker service that does not apply anymore! My dealer has any kind of tire you want , will beat anyone's prices , give great service I dont have to wait hours long, I get full service not part of it they not only rotate and balance my tires I get a free wash job and they offer me a front end alignment which when you compare the out come of your tires tread life you will find that Discount Tire wants you to wear your tires unevenly so they can sell you more tires prematurely thats why they dont offer a front end alignment compared to your Dealer which wants you to get 100% of wear from your tires and not uneven wear that way you get the mileage out of your tires and save a lot of money. I dont know about what anyone else is going to do but for me the choice is SIMPLE; The Dealer gets my Tire business.

I completed my order online, and they charged me the additional cost for the extra warranty on the tires. When I tried to call and ask them to reimburse me what they overcharged me, they said I would have to drive in with my credit card and do it person. When I said no, that wasn't going to happen after three times of saying no, they found me a manager and he reimbursed me for the amount they overcharged my card, over the phone. Not only that, I had asked them to replace the two bad tires on my girlfriend's vehicle and I have a strong feeling that they replaced one of the good ones and left the bad one on there. Because when my girlfriend got home one of the tires was really low on air. So I don't know what happened. I had two bad now I have a third. I have to make a trip back to inspect the two they took off. AVOID THEM!