Discount TireReviews of discounttire.com

I was at this location on Wednesday the 3rd from 10:19am to 1:20pm. The two "managers" I dealt with were James Lake and Brandon Curtis (their cards were in front of the computer they were using).When I arrived I was told between an 1 hour to 1.5 hours "out the door". I stated if it's going to be 2 or more hours I'll make an appointment for another day (tire pressure sensor was bad). I was assured 1-1.5 hours. After 1:45 minutes I asked when my car was going to be serviced. I was told 30 minutes "out the door" (12:15). AT 12:50 now I'm really mad I went to get my refund and leave and James stated they are finally pulling it in at 1:00 and finished at 1:20. Over 3 hours sitting there when I could have made a appointment for another day. It's obviously Discount Tire trains their staff to lie to customers to try and keep them from leaving. I HATE BEING LIED TOO!!!!! So if they tell you 1.5 hours, count on 3 hours!!!!!

Quite disappointed with the employee Mark at the Friendswood, Texas store. Poor customer service and less than adequate people skills. I ordered the spare tire shown in the pictures (note that it is supposed to include the rim), yet when I showed up to pick it up, the rim was not included. When I politely asked why, Mark acted like I'm such ignorant customer as in his opinion I am supposed to guess that what I paid for does not include the rim. Yet again and again, I pointed to the receipt showing the tire WITH THE RIM. he frowned, stopped responding to me, and when I asked for a refund, he seemed annoyed to give me my money back. So, if you still decide to go to this location, I strongly recommend you avoid this Mark individual.

I took my car to Discount tire to have a flat fixed. All they wanted was for me to buy a new tire. They told me that the tire could not be fixed. I then took the tire to a local tire shop. they fixed it with no problem. Avoid them at all costs, they are not the same tire company that they used to be.

I had purchased the tire certificate warranty for my car that provides free lifetime rotation and balance. Worker came back stating all 4 tires were exactly worn for 4/32 needing replacements and they would not rotate nor balance the tires. I went to a different shop and they showed me the gage showing nearly 6/32 of tread. These did not need to be replaced and some were a little more worn than others and cited that a rotation would extend its life even further. Discount tire has turned into a scam center. I would not recommend them to anyone.

Terrible. The newly opened Cotton lane location in Goodyear, Az charges more for services than any other location in a 20 mile radius. I call them for a quote, then call 3 other stores and they're always more expensive than everyone else. Very strange as I thought pricing was the same between stores. Happened twice in 1 week. Will never return

We purchased 4 brand new tires at Discount Tire in Plano, Texas The rims were filthy with grease and fingerprints. I took the car back to them and complained about the way they looked. The manager gave me a song and dance about how the grease was from getting the tire on the wheel. He said the fingerprints and grease on the rims was because they were dirty to begin with and they are not responsible for how they look! Not happy with that response! Not going back to them!

I have been doing business with Discount Tire for years but now they lost my business. My daughter went in for a nail in her tire the salesman tried to tell her she needed new tires. He didn’t know that she was with me. I told him that he was a liar because the tires were fairly new with a lot of tread left on them. Left me wondering how many people do they scam every day.

Ridiculous upselling by their staff. My wife went in because she had a slowly leaking front tire. Thought it was the valve stem. After a 45 minute wait Chad at the front said that he wouldnt even drive the car into the shop if she didnt purchase two new rear tires. By the way i check and there is 50% tread left on the rears. I ended up taking the car up the street where they saw a nail in it and repaired it with a plug for a total of $27. Taking advantage of a Women's lack of knowledge about cars if pretty lowlife in my opinion After two weeks of dealing with the Territory manager I have learned that it was all our fault. Really? I was told that because my wife's tires were 6 years old and below the their acceptable tread wear limit that they wouldn't work on the car! The fact that they pressured my wife to buy 2 new back tires because they couldnt even drive it into their service bay to fix what ended up being a nail hole must have gone over the Manager's head. He did admit that they should have at least helped her out by putting on a spare or taking a look at it and had NO answer as to why they didnt. We were offered a brand new set of 4 tires as a bribe to change our rating or keep quite about our experience. The manager completely missed the point obviously. Fathers and Husbands DO NOT SEND your wives or daughters to this store!!!!! Looking at the BBB review on line of complaints there was at least 30 in the last month alone and many about the same ISSUE. Too many other good places exist to do business with.