Discount TireReviews of discounttire.com

I had bought all seasons to replace winters while I was in the area. The store agreed to bag, tag and store the winter tires for me for 2 months when I would retrieve the winters; this was documented and I received a store ticket with details. When I arrived to pick up the tires, employees told me that the tires had been "lost", "stolen", misplaced, gone. The rep tried to tell me that my original winter tires weren't good anymore and they had thrown them out. When reminded that the tires were not theirs to decide about and that they had agreed to store them for me until I could retrieve them, he blamed the salvage company that removed their "dead tires" for taking them. His solution was to give me $16/tire "to help me out". Winter tires are worth 10 times that, but what recourse have I got? This feels like a rip off and sketchy. I won't recommend Discount Tire.

I went to the new store in Montgomery TX. Just wanted my tire air checked. Very poor planning for whoever designed it. There is a small outdoor bay for air checks. I have a Ford f150 and had to jump the curb to get my truck in the bay. The parking lot does not go around the building so I won't be taking any of my trailers here. Trying to back out with incoming vehicles will be a chore so I won't bother. Very poor planning.

I used to buy at Discount Tire because of their Nationwide Warranty and because of how well I’d been treated in my former hometown. Not anymore, not only was I presented with my vehicle as having my service being completed (when in actuality only one of three requests had been done - and only two were printed on my receipt) I really got the feeling I had been lied to. Special thanks going out to Jakob and Nico on 116th & Metcalf in O.P. for showing me not all Discount Tire outlets the same.

A 4/17/24 update to yesterday's review: Though I'd really hoped to leave a 5-star review, they lost another star today after I noticed another mistake. When they removed the one tire that didn't match the other three and replaced it with the correct tire, they neglected to remove the valve stem cap from the wrong tire and put it on the right tire. Luckily, I had some extra ones at home. My advice: before you leave Discount Tire, check their work and check EVERYTHING, because they aren't going to. ********************************* 4/16/24 The last time I bought tires from Discount Tire was several years ago, and the experience was not great. This time I'd found a good price at Walmart but feared their installation people, so I submitted a price match request to Discount Tire and they matched it. I braced myself for another bad installation experience but kept telling myself this time would be different--it was going to be great! Discount Tire (7450 S. Virginia St, Reno, NV) said they had to order the four tires from multiple warehouses, so they called me a few days later when the tires arrived. At my appointment I asked the person who checked me in to have the four tires installed on the car but save my old rear tires and put them in the back seat of my car. He said that would be fine. A short time later (15-20 minutes?) the technician told me my car was ready! Amazed at such fast service, I was thinking "FIVE star review!" but that changed as soon as I saw the car. My old tires were missing from the back seat and when I inspected the new tires, I found only three of them were the tires I'd ordered; the fourth was a different tire. I was afraid they'd never received the fourth tire, but after another stint in the waiting room, I was told my car was really truly ready. This time all four tires matched and my old ones were in the rear seat, and you can be sure I checked to make sure those were the correct tires, too. Unfortunately, I cannot leave a 5-star review.