ONEPHALYNX
Buyer Beware: They will ghost you!
I purchased a saltwater chlorinator from this company and followed all of the guidance provided to ensure that it was installed correctly. After installation, we discovered that several of the functions advertised on the company’s website were not yet active or available for this model. We paid a significantly higher price for the upgraded control system specifically because of these advertised features. Without them, the control system provides little to no additional value and is essentially useless in its current state. After a week of trying, we have yet to reach anyone at the company or the manufacturer of the chloriation system. It might have been better to buy from a reputable dealer and a known brand. I have ben calling and stuck on hold for an hour before it hangs up on me. This is the number I have been calling: 866-766-5243
Response from Discount Salt PoolJul 27, 2026
Greetings, we are more than happy to assist you. We'd certainly like to better understand your situation and do anything we can to address it. We've sent a request through Trustpilot for more information. So that we can better understand, you can also send us details such as your order number & more about your issue to [email protected] We will not "ghost" customers and we take pride in be a resource people can rely on. You can call our support team or create a help ticket 24/7 here: https://www.discountsaltpool.com/crm.asp?action=contactus Update: Trustpilot reports that you have not shared any of your order information within the three days they allow after the request. Without more information from you, we're unable to look more into the issue. Please contact us and we are more than happy to help address any issues or concerns you might have.