Discount Salt PoolReviews of discountsaltpool.com

I ordered a salt cell with a three (3) year warranty. 14 months later it stop producing enough salt to sanitize my pool. I returned it for testing as Discount Salt Pool instructed. I paid for shipping both ways. The unit was returned several weeks later still showing the damaged cell plate/s inside. Their report said it was fine. After reinstalling the salt cell the chlorine level fell to negligible amounts being generated by this salt cell they had just tested. After a phone call to them explaining my situation, the representative hung up on me. I purchased another salt cell from what appeared to be a more reputable Company and my pool chlorination issue is resolved. I do not recommend Discount Salt Pool. They appear to not stand behind the products they sell. Rebuttal to Discount Salt Pool response: You have mistakenly mislabeled the salt cell as working. I have the water test to prove otherwise. I purchased another salt cell and it works perfectly and I have the water test to proof my original claim. The salt cell I purchased from Discount Salt Pool clearly shows damaged plate/s and is NOT producing the levels of chlorine associated with a t9 salt cell. It is clear by you have no plans to honor the warranty. I have already purchased a WORKING SALT CELL so there is no need for further excuses from you. As far as I am concerned this matter is no longer worth my time. I consider this a matter of ‘ Buyer beware’. Thanks

I have been a customer for over 15 years and have purchased their product (Circupool SJ 20) replacement cell once before without any incidents. This time however, I received a new replacement cell, installed it and ran the pump, when the system came on the case showed enough bubbles from the blades I thought problem solved; a month later as I checked the cell for maintenance only the middle blade was producing chlorine the outer blades seemed inert as if no power to them. I contacted DSP and after been on hold for 25 minutes, a technician answered. She wasn't polite and immediately upon hearing my request for replacement, she told me this can only be done after they conduct a test of the unit, and in the mean time to use chlorine while they decide their next on the request after it is tested. I live in FL, it rains every day and the temperature is in the 90s. When I asked them to provide me with a working unit while they test the faculty one,she stated "only if you pay for the new one."

This company has been a disaster to deal with. When I bought the new chlorine generator, they were quick about processing the order. When something goes wrong however, it’s a completely different story. My chlorine generator went bad after six months and they promised a replacement. Two months, multiple emails and phone calls and no replacement. The old generator has also completely disintegrated at this point with no ability to generate chlorine. The pool is starting to form algae and yet all I get from them is crickets. Never again.

I recently bought a replacement salt cell that was supposed to be compatible with the Pentair IntelliChlor system from Discount Salt Pool. Well it wasn't. Being that we are in the middle of summer, it took my pool company 3 weeks to get to my house to replace the unit, so I didn't find out until 3 weeks in. Needless to say, I had to return the item but unfortunately their hold times are so long I had to abandon the call multiple times. Today I got through and come to find out that I'm past the 30 day return policy they have so they wouldn't take the $800 unit back. You can't even do a return online. Well, I will never buy from this company again and this just reinforces why I should only buy products from Amazon who will always take back their products.

OEM Pentair replacement Salt generator failed with cold water sensor failure after 2.5 years. Support declined to provide replacement sensor or schematics. Offered to resolve my problem by selling me a new unit at full price! No thanks.

Do NOT trust this company! They sent me a quote on a salt generator system for $1499. When I purchased it they charged me $1799!!!! Would not honor the price they quoted despite it being “quote good for 90 days”. This is illegal and I am reporting them to the Attorney General, Better business bureau, senator and representative. REPLY to discountsaltpools Let me be clear that this is not about cost! This is about illegal price gouging! I bought the same unit on Amazon immediately after I got off the phone for $1849. So I paid more and with cash! I would rather pay double than deal with these shady people. They refused to allow me to speak to a manager and “Nathan” refused to identify his role in the company. I have it all recorded. Check my profile picture. That is the copy of the quote good for 90 days which they refused to honor 19 days into the quote.

Generic salt cell doesn't work. DSP very helpful in tech support and return. Going with IC40