Discount Salt PoolReviews of discountsaltpool.com

Purchase a core 55 salt generator and a safe dip 6 meter. The core 55 is great although it did take over a week for someone to reply to answer a question. The meter is terrile once again took a long time for a response. The meters details and manual clearly states it tests chlorine, well it was treading it, also the salt reading was way off over 800 ppm off, called store they said I had to call manufacturer called manufacturer they said the meter doesn’t read chlorine,I pontesoutin the ma Hal where it states it does the only reply I received was well maybe they made a new model since I started working here,no help whatsoever,called discount salt again and they said I had to call a different department for refund. The customer service reps are nice but are extremely limited in what they can do every question I had needed an expert. Each time took man days to get a response.Called new department and they promptly issued label for return but made it sound like they didn’t believe me. expected more .

Shipped fast, but when I had a problem it was impossible to get in touch with a live person from Discount Salt Pool. I tried their telephone and live chat. Both representatives, telephone and live chat, did not have the product knowledge needed to help me and could only take my contact information and relay that information to somebody at Discount Salt Pool. I was disappointed that it was impossible to reach somebody able to assist me directly. NOTE - My previous review stated that I had received an open-box product, but after consulting with several people who had purchased the same product elsewhere it appears that the sloppy appearance of the packaging and discombobulated parts inside the package is normal for the product I purchased.

I received my box and it was re-taped. The controler and cell were in the box but the Manual, Jet and cleaning wand are missing.

I'm still in process of get my system back to working. I've owned about a month. I had to send back my cell to have checked. If that is not the problem I'll probably have to send control box. I have had to go back to using chlorine which is now costing me more money. I have no idea how long it will take to get my new system back up and running correctly. Last circupool system lasted 4 years without an issue. Results remain to be seen as of yet.

I've been talking to your support team members trying to get the salt cell working properly, that's why I only have a 3 rating for now. Waiting on a part from your company so I can send the salt cell back for inspection to see if that is the problem.

our order came in a timely manner (5 days) there is too much involved in paying for the order prior to shipping.They don't trust credit cards or should i say the owner of the cards when making the purchase.In stead of a 5 minute purchase it takes hours

The price was good, the product as advertised. The only issue was with the delay in confirming the payment. Very convoluted and lengthy verification process to confirm the purchase is not fraud. This unduly delays shipment of the product.

I didn't get any O-rings for the cell unions. We're having a solar heating system put in in two days and I can't pressure test or run the pump! If you can at least tell me what size they are I can get something local to put in.