Discount RampsReviews of discountramps.com

Product is great but the rudest customer service experience I've ever had. I called in because one of the lifting shocks stopped working a couple months after I installed it. When I told the guy that answered the phone, he just sat there in silence and didn't even acknowledge that I spoke. Then I said that I assumed it was under warranty. He said yes, if it was installed properly and wasn't abused. He said it with the attitude as if I was the guy at work always screwing things up. I had planned on buying more for other trucks but I will never risk having to deal with their customer service again.

I placed order in hopes it would be here before I left for sturgis told 3-5 business days end, being 7-10. call back after placing the order & got tracking # for ramp, told they would cancel straps and anchor order & try to do same 4 ramp, labeled, not shipped. no email follow up as told. all 3 showed up after 3-5 day window. now going to cost me over$900 to ship back...worst company ever!!

Discount Ramps stole my $286 and because Fed Ex couldn't deliver it - it was 7 ft long - they sent it to their HQ for me to pick up in Cocoa. But the brilliant "customer service team" at Discount Ramps told Fed Ex to return it to them so they could steal $90 of the $286, claiming it was a return fee. They hang up on you every time you call!

Would give zero stars if able. Searching for a riser for my Mobility chair carrier and was led to Direct Ramp's as a choice due to the specifications required and the fact that they were a recommended supplier of mobility products. I chose them as they had the product that met my needs and were offering best price on product. In choosing with price being a deciding factor followed Direct Ramps link to Buy the product to find out it was listed as "Temporarily Out of Stock". Not no longer available or any other indicator that in a worst-case scenario would later be available at "The Normal" price from which it was reduced. Went back to site to see if had been restocked and it had not. I then decided to check if they had comparable products available. I found the exact same product in-stock but at 47.00 dollars above the claimed listed price (90.00 above discounted price). This is worse than Bait and switch as they did not even try to switch but rather lure in with a pricing they had no intention of delivering on.

They steal your money and never deliver the product. After 24 days I finally got PART of the money refunded. The item was $281.46. They took over 3 wks to refund only $191.46, with NO EXPLANATION. When you call to talk about it, all they say is “the money was refunded to your bank and if you don’t get it, it’s because they’re holding it.” (BS!) But my bank never holds any money, especially not over three weeks. This is a horrible company that lies to people and steals their money and has absolutely no customer service but if you actually are able to get a live human being on the phone, all they do is lie to you. I would suggest never ordering anything from them EVER! Worst company out there!

We bought a mobility scooter carrier. It was a piece of junk. I replaced 6 of the double pins to hold the ramp. The last pin broke while we were driving and the ramp fell to the ground and was completely demolished.

SCAM they charge you double the price to ship them back if something is wrong w them. DONT ORDER THEM FROM HERE

So here's the good. The Discount Ramps website is easy to use with a wide variety of products. The purchasing process is simple enough, with fairly quick notification of your order. Here's where my experience went south. I placed my order, received the confirmation/shipping info. A couple of days passed and I placed a separate order for an accessory product to go with the original order. I received the confirmation/shipping email. After several days, the accessory showed up on my doorstep, but not the first order. I checked the tracking info. and it showed the item as delivered. Upon further examination of the emails, I found that the items both had the same tracking number. I called customer service to try and figure out how this happened, get some type of resolution. For the next three days, I got the run-around. Finally got an email with the photo of the accessory delivery on my porch, and a "the item was delivered." I had to send a response threatening legal action, BBB reporting to get them to send out the product I originally ordered. All they had to do was verify the information I provided, and look at the picture they provided me. I did get the original order finally, but the whole incident could have been avoided if the original customer service rep. had just verified the tracking information. In my opinion, you're rolling the dice if you do business with this company.