Douglas F.
Roll the dice?
So here's the good. The Discount Ramps website is easy to use with a wide variety of products. The purchasing process is simple enough, with fairly quick notification of your order. Here's where my experience went south. I placed my order, received the confirmation/shipping info. A couple of days passed and I placed a separate order for an accessory product to go with the original order. I received the confirmation/shipping email. After several days, the accessory showed up on my doorstep, but not the first order. I checked the tracking info. and it showed the item as delivered. Upon further examination of the emails, I found that the items both had the same tracking number. I called customer service to try and figure out how this happened, get some type of resolution. For the next three days, I got the run-around. Finally got an email with the photo of the accessory delivery on my porch, and a "the item was delivered." I had to send a response threatening legal action, BBB reporting to get them to send out the product I originally ordered. All they had to do was verify the information I provided, and look at the picture they provided me. I did get the original order finally, but the whole incident could have been avoided if the original customer service rep. had just verified the tracking information. In my opinion, you're rolling the dice if you do business with this company.