Harry F.
Signed up for recurring lipid panel…
Signed up for recurring lipid panel (every six months) that was $13 with subscription, went in for my first test on a Saturday and had blood drawn at quest. It’s been a week later and there are no results so I reached out via text to see why the long wait for a simple limpid panel and they responded “results are ready but you have to pay the balance due” with a link to make payment. Clicked link and it wanted me to pay $20 instead of the $13 I was quoted. At this point I just wanted my results so I paid the invoice and replied back that I had paid. The response I got back was “we will reach out to you Monday” WTF! you just said my results were ready now you say someone will reach out to me?? I never had this problem with private MD labs and will be going back to them. Avoid this company unless you want the runaround