Discount ContactsReviews of discountcontactlenses.com

I submitted my order with a copy of my active prescription 4 weeks ago. Apparently my prescription was denied, even though I sent a copy of my current prescription from my doctor portal. I did not receive any follow up emails, and now, a month later, when I called in, I was told my prescription was expired--even though the pdf clearly shows it is not. What I'm most upset about is that there is zero communication with customers on the status of our orders. I have deleted the app, and will never order from this farce of a supplier again--and will tell all friends and family to avoid ordering from here.

Poor customer service, no response to inquiry, no communication, three plus weeks for shipping.

Do not order your contacts here, when the company was AC lens I never had a problem it’s been 4 weeks and my order has still not been processed after the incorrect order was placed twice by their representatives none of them know what they doing it’s always the run around and excuses as to why the orders aren’t being shipped. This company has gone to complete shit I will NEVER purchase anything with them again. Unbelievable

Worst than 1 star. I was on the phone for 1 hour with my first customer care person all for him cancelled my order and repurchase not once but twice. They did not call my eye doctor because if they did they would have gotten the right prescription. And then when I called it was supposed to be expedited.. 4 days later I’m in the same position of them holding my order due to again a prescription error. The worst service I ever had with a company.

I’ve been ordering from them for years now and I’ve finally gotten fed up!!! EVERY month when i order there’s always and issue with delivery time etc This last time I ordered OVER 1 week ago and I STILL havent received them Their customer service is atrocious and they lied to me They told me this past Friday i would receive them yesterday at the latest It’s now TUESDAY and I now am told I’ll receive them by the end of the day tomorrow WEDNESDAY! This is a terrible website to order from BEWARE

After three weeks of waiting for my contact lenses to arrive, and after multiple phone calls, still no contact lenses. Each representative said that they could fix the problem, but no one never did. I wrote a complaint to the company, but I received no reply.

I wouldn't even give them one star. I've never had issues with this company until this last order I placed. I placed an order on November 14th for two boxes of 90 day contacts and I still have yet to receive my order. I've talked to 5 different representatives telling me different things I've asked to speak to a supervisor at least 5 times assuring me they will call me back and they don't. This has been an absolute nightmare I will never order from them again and I encourage other to avoid them as well.

We used to order from ACLens and had no issues, until they were acquired by Discount Contacts. My experience with Discount Contacts has been abysmal, from them not bothering to contact my doctor for the prescription (after I chose that option at checkout, and them not notifying me they didn't until I reached out to them a week later to ask why there were no updates), to giving me wrong information on where in my account to upload the prescription, to shipping that took for-e-ver. I'm 16 days past my order date and my contacts are still bopping around two states away with a delivery date that has long since passed. Absolutely horrible and will be searching for a new supplier.