DiRxReviews of dirxhealth.com

DiRx went an extra step when my first prescription was delayed by the old pharmacy. I sent additional information and DiRx matched it up and sped the process up. Thank you.

Great Experience

So, my first attempt to order my medications did not go well. I was not told that there was a problem getting my Rx from the pharmacy and it was cancelled. I did have better success with the second attempt to contact the physicians office and received my order promptly. I would prefer to receive periodic updates rather than not knowing what is going on and having my order cancelled.

Good experience

For someone who is not very computer savvy, I found your website was clear and it was very easy to place my order. I had some questions and spoke to someone in your customer service who was very helpful. And I was very pleased that I was able to speak to someone very quickly.

In February I was diagnosed with a chronic lung infection. I have spent the better part of the last five months on the phone trying to get my prescriptions. Finally, my doctor recommended Direct Rx. From the very first phone call I was treated with courtesy and respect. They were having trouble getting the necessary medical records from my doctor. I was working with Kelly and she took care of everything for me. She was able (after being transferred from person to person) to finally get the necessary records immediately to avoid my running out of medicine. She explained everything to me and made sure the medicine went out immediately. She was truly a God send and I’m sorry I wasn’t put in touch with Direct Rx from the beginning. I have nothing but good things to say about Direct Rx and Kelly.

I Received my medication in a timely manner. Also: Nice packaging. Thanks Moshe Rybak

I tried to get my prescription transferred to dirx and was excited about the low prices. I was disappointed when for some reason the coupon offered on the site didn’t work for my prescription but ordered anyway. When I got to shipping I was upset to see how much more it would cost to rush shipping because I was trying to save money but needed my prescription in a timely manner. I opted to pay for 5 business day shipping. I went to my local pharmacy to get an emergency supply of my prescription to wait out the shipping period. Unfortunately, the order was Not fulfilled in the weeks supply i got. I waited 3 days to see if my order had been fulfilled and to my dismay it was still processing and DiRx hadn’t gotten the prescription yet. I called and they said due to staffing shortages it could take 4-5 days for my order to be processed. After 7 days I called back because the order status was still processing. I planned to wait a week but now my emergency supply pills were out and I was still going to have to wait at least 5 business days for my order. It was also now a Thursday so I wouldn’t be getting my prescription that I ordered on the 2nd until at least the 17th. So I had the prescription cancelled. When I went to my local pharmacy they didn’t have the prescription so I called dirx for the third time — they said they don’t automatically transfer prescriptions back — that makes sense to me but I’m irritated it wasn’t mentioned when I cancelled my prescription in the first place. During my second call, the customer service rep gave a long-winded apology for a full minute and sounded worried I would be upset before I even reacted but she didn’t mention I would have to do something else to get my meds? So during this third call I asked them to call my local pharmacy and they said the pharmacy needed to call them — did it! My local pharmacy said the order would be processed within 4 hours. I waited and when I went to the local pharmacy they said they called DiRx and DiRx had no record of my prescription. It’s now past 5pm EST so I know the DiRx pharmacy will be closed but I called anyway to see if this could be an easy fix. No. The rep explained they had record of me but could not send my scrip over and that I needed to call tomorrow and speak to pharmacists. This has honestly been a huge bummer and nightmare resulting in me not having my medication consistently for over a week. I’m in pain and feeling sick from the withdrawals and having a host of other brain-related symptoms. There should be disclaimers or something to let people know how long this service can take and that they are understaffed. I was hopeful about this service but it reiterates the horrors of American healthcare.