Eterniti
That Customer Service Though...
I loved how much cheaper getting medicine from dirx was. What I did not appreciate was the customer service. No one ever reached out to my prescriber for my prescription and I know because I spoke to them. I called to get some assistance. Wait time was short but the woman I was connected to was so rude and impatient. I was nervous enough trying to make the call for her to be so quick to get upset when she did'nt understand my request. She ended up giving up saying, "You know what, whatever it is that you want, you can have it!" I was so flustered and upset I forgot to ask for her name. Whoever you were, remember that you are helping get affordable medication to people with various illnesses, have some mf compassion!!! I will still be purchasing from this website as I understand that this one customer service representative is not a reflection of the entire company.
Response from DiRxJan 23, 2023
Hi Eterniti. I can't see who you spoke to in either our Care or Pharmacy teams. If possible, can you please contact us at 877-367-3479 and ask to speak to a Customer Service manager? I'd like to address your concerns. Thank you and Be well.


