DirectvdealsReviews of directvdeals.com

I have been a Dish customer for 10yrs. The last 3 months have been HORRIBLE !! The CSR's talk to you as if you are STUPID and their customer loyalty program is something I think they have let go of!!!!!

I was very impressed by the ease of changing from one provider to another. Customer service was a pleasure also.

excellent experience he helped me get the lowest deal possible thanks

After going to the DirecTV website to look around I ended up using their "chat" option to ask a couple of questions which after 5 minutes of back and forth advanced to a call form the rep to answer my questions over the phone. And I had a bunch of questions. I ended up signing up for a DirecTV and Century Link package. I found the process on the whole to be very efficient and it was clear that while professional and pretty polished the rep was working from a script. And while I can't say this is the case with all the reps but while it became apparent when I entered the "closing" part of their script for lack of a better word as questions were discussed and "what day do you want to install" became the focus. My suggestion would be that rather than responding to my question with information and then going back to which day do you want to install ask "did I answer that question for you?" and/or "is there anything else with respect to ..... that you had questions on?" I have every reason to believe I made the right choice and I wasn't pushed into purchasing the service (could have hung up at any time) this looks to be a very good product and will give me more than Time Warner Cable does for almost 50% less I would have felt even better about the ordering process with a little less ABC - always be closing - at the end since the product (including pricing and promotions) sells itself!

The staff were very polite and willing to answer questions. I felt understood in my concerns. This occurred in spite of the fact that the operator on the Direct TV end was obviously not a native English speaker and had struggled at times to understand me. What happened was that I had placed the order with one staff, and then called back later with questions that were answered by another.