Direct Textile StoreReviews of directtextilestore.com

Direct textile store is our trusted supplier for quality linens. Affordable prices,fast shipping,and excellent customer service every time!

The sheets and towels from Direct textile store are perfect for our hotel. High quality materials and prompt delivery have made us loyal customers!

Direct textile store has transformed our linen purchasing. Affordable pricing, outstanding product quality, and responsive customer service every time.

We've tried several suppliers, but Direct textile store stands out with their quality linens and exceptional service. Highly recommend them for businesses.

Direct Textile Store has outstanding lines at wholesale prices. Great quality and quick delivery.

Company practices bait & switch. Displays and advertises one thing, then claims "backordered" and offers a more expensive and/or inferior product almost immediately after they have already charged your credit card. For example. try to buy a 200 threadcount sheet. They offer 5 or 6 choices on their website. NO verbiage of "hey we may not have, call for availability" nothing at time they charge your card. The next day, they will email you "backordered" but we have X. Ok but guys, you have 5 or 6 of the 200 threadcount sheets all offered for sale on your website. I will take one of those. Nope, they don't have ONE they can ship you. Covid is done, so that lame excuse is over. This is a display website They do this intentionally as you will have time invested, and go with another product which is a clear definition of bait and switch. I reported them to the FTC not that they will do anything Don't waste your time as a business owner!

Extremely disappointed with the quality of the linens from DIRECT TEXTILE STORE. The sheets were rough, not as soft as advertised, and started pilling after just a few washes. We expected durable, high-quality linens for our hotel, but these barely lasted a couple of weeks. The overall experience has been frustrating, especially considering the price we paid. Not recommended!

placed order on 09/17/24, credit card was charged, order never received, called twice (10/11/24 and 10/14/24) and was told I would receive an email with an update of the status of my order, never received an email. This is FRAUD to charge a customer for a product that they never received. UPDATE: after placing this review on TrustPilot on 10/15/24, suddenly, I received an email and telephone contact from a representative from Direct Textile. The email referred to in the company's response (stating that I was informed of the backorder) WASN'T RECEIVED UNTIL AFTER POSTING AN UNFAVORABLE REVIEW on TrustPilot. A customer shouldn't have to resort to posting a poor review on TrustPilot to finally get contact from a company regarding the status of an order. There clearly are internal work flows that need to be worked on within Direct Textile. Letting an order that a customer has paid for almost a month prior with no product sent and no communication about the status of their order is unacceptable. And then to not respond to calls requesting an update is further unacceptable. And then to only reach out with a response after a negative review ... it tells its own story ...