Direct Textile StoreReviews of directtextilestore.com

Extremely disappointed with the quality of the linens from DIRECT TEXTILE STORE. The sheets were rough, not as soft as advertised, and started pilling after just a few washes. We expected durable, high-quality linens for our hotel, but these barely lasted a couple of weeks. The overall experience has been frustrating, especially considering the price we paid. Not recommended!

I placed an order on September 9, 2016 and was told that the order would ship out in 2-3 days after payment was confirmed. After a week, I contacted them again and was told that the order would take 14 days. I wasn't happy but I can understand when things happen. After 14 days from the initial order, I contacted them again. I was told that they meant 14 business days but that the order was due to ship out on 9-26-16 and that I would receive an email with tracking information on that date. It's the 1st of October and still no order for which I paid for almost a month ago. So this is how a reputable company does business? Not one I will be doing business with again.

I ordered two samples in hopes of using this company long term for our supplies. When i received the order it was missing one of the items on my order. If we cant rely on this company to deliver TWO sample items how can i trust them with bigger shipments?