Monica
Excellent customer service experience
When I called Direct TV to request information about their packages, the representative was very knowledgable and helpful. I even got next-day installation! I look forward to enjoying my new tv service.
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DIRECTV© Deals (directstartv.com) has 482 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Monica
When I called Direct TV to request information about their packages, the representative was very knowledgable and helpful. I even got next-day installation! I look forward to enjoying my new tv service.
Nicholas W.
I would recommend DirecTV to anyone due to the first class I receive when I call in to get a quote an make an order. All my questions were turned into answers and my confidence in DirecTV makes it only easier to trust their product. Customer service is my main objective when buying things and with this customer service agent, I would have bought a ketchup Popsicle with her wearing white gloves. (reference:Tommy Boy)
Gina S.
You would not believe how easy it was to get direct TV service. I couldn't believe it myself! I'm so glad I called direct instead of a cable company. The set up was free. The equipment was free and they didn't bill until I got a full month of service. And that was so much cheaper too.
Shirlene R.
I was never interested in using direct TV because I was concerned about any device or equipment being installed on my roof. Additionally, I never thought I would receive the type of programs that I needed but I was presently surprised. There was no damage to the roof as I originally thought subsequent to installation and I was very please with the diversity in programming and no need for bulky devices.Concluding, the benefits listed above and the pricing were my final deciding factors.
Tracey K.
I really enjoyed the whole experience . I appreciate all the choices I was given. The prices were great. My questions were answered completely. The people I spoke with were pleasant and knowledgeable. Thank you
Matt H.
On TWO occasions I was deceived to agree to a contract and they did not follow through with their initial offer. Initially I was extremely apprehensive to agree to a two year deal as I was uncertain of my future at that current residence. The representative assured me they would move my equipment at no additional cost so I agreed. When the time came a year later for me to move, I was informed I would have to pay a fee of nearly $200.00 in addition to paying for more hardware. I was infuriated and threatened to cancel until I spoke with a customer service representative who added multiple credits to my account to reduce my monthly fee to a reasonable rate compensating for the moving fee. I agreed to sign for another two years because of these credits and ANYTIME you add equipment they lock you in for another two years. I am praying the NFL comes to terms with a more honorable company. This is literally my first negative review I have EVER left as Direct TV has disappointed me to that extent. Any time a company makes you agree to a two year agreement, it's probably because their offerings are sub par and in order to retain anyone they have to lock you in. STAY AWAY!
Josh
I paid my cable bill and noticed how much I was paying just to watch a few shows and my sports (which does not include ESPNU in their line up). Ridiculous...was the word I associated with the bill. Went to DirecTV just to see what kind of prices they have and I was instantly connected with someone to chat. Usually I don't and just ignore it but I wanted to hear about the services and offers instead of clicking through everything on the site. The equipment they have blew my mind...current dvr I'm using is probably the first generation and is seriously three times the size of my computer. I basically said sign me up before I heard the price because I liked all the features. Price is half of what I'm currently paying. On top of that my brother-in-law referred me and the knocked off $10 a month....for 10 months! Each!!! I now feel robbed because I could've been paying much less the past year.
Susan H.
I was very pleased to talk with the gentleman who assisted me in receiving Direct TV. I had battled with Dish Network for weeks and had finally had enough. Direct TV was the way to go. I should have switched long ago.