Denise
My initial contact was with Victor but…
My initial contact was with Victor but soon after that I was put in touch with Arthur, very professional yet extremely sensitive to my needs, worked with me very patiently. I received my estimated quote, signed, sent back & waited for moving day. I received a call the night before my move from quality assurance to go through my list of items to be moved the next morning, my list of items did grow by quite a few items, needless to say my price almost doubled, I was not a happy camper when our conversation ended at 10pm( I had not agreed to pay the new price) but I was told my move would be taken care of the next day, I did tell the quality assurance person what I could afford the new estimate & I was told he would relay the message to his supervisor. My time frame for the movers to arrive was first scheduled from 8-9 am, when the confirmation call was received on Friday the lady on the phone had said 8-1 was now the scheduled arrival time. I phoned Arthur to find out why the difference in the arrival time & he explained to my satisfaction. After the discrepancy about the cost, on the phone the previous evening, I was afraid I was going to be left out in the cold. I did make a call to confirm Jackson, who was to be my foreman would be there & within 30 minutes I received a call from Jacson stating he would be there by 1. The crew arrived approximately at 1pm. Here is where my big issue arose, Jacson was told only to load my first itemized list of things to be moved from the original quote, because I did not agree to the almost doubled estimate, I am closing on my house in 3 days, what am I supposed to do with the rest of my stuff was my question & Jacson's packing crew had been cut from 4 to 2 people. Jacson went through everything with me to come to an agreed price along with Diego (his supervisor understanding the predicament I was in, agreed to give me the price I was quoted for the extra cubic feet my move required, although it was out of my budget I really didn't have to many options at this point so I did agree & signed the new contract. With all of this said Jacson was the reason I decided to go with the revised estimate. Jacson was nothing but kind, caring, considerate & above all professional through this process, he is a great asset to this company & I hope he is in line for a raise. Jacson & Luis worked extremely hard to get my job done & to make sure I knew exactly what they were doing every step of the way. I would say that these guys went above & beyond to make sure I was a happy camper during & at the end of my packing. I would like to request these 2 to unload my move on Thursday June 18 please. I know they will take care of me. If at all possible I would like to speak with Justin, the owner of the company about my experience with his company. I do hope that Jacson gets the recognition he deserves. He is the best! Thank you
Response from Direct Relocation ServicesJun 15, 2026
Thank you so much for taking the time to share such a detailed and thoughtful account of your experience. We have read every word carefully and we want to address everything you raised directly and honestly. First and foremost — Jackson and Luis are two of the finest members of the Direct Relocation Services team and everything you said about them is exactly who they are. Kind, caring, professional, hardworking, and genuinely invested in making sure you were taken care of every step of the way. Jackson going above and beyond to work through the pricing situation with you and Diego — and making sure you felt informed and respected throughout the process — is exactly the standard we hold our crew to. We will make absolutely sure he receives the recognition he deserves. A raise conversation has been noted. Regarding the price adjustment at your quality assurance call — we understand how stressful and frustrating it is to receive a revised estimate the night before your move, especially when you are already under the pressure of a closing deadline. The quality assurance call is designed to protect customers from surprises on moving day — but we acknowledge that a significant change at that hour created exactly the kind of stress it was meant to prevent. We hear you and we are truly sorry for that experience. We would love the opportunity to speak with you directly. Please call us at 855.378.3110 and ask to speak with a manager — we want to make sure the remainder of your move goes perfectly and that you feel taken care of every step of the way. Thank you for giving us the opportunity to make this right. — The Direct Relocation Services Team Fort Lauderdale, FL | directrelocationservices.com | 855.378.3110 Licensed | Bonded | Insured | USDOT #3000931