DirectHomeMedical.comReviews of directhomemedical.com

I ordered a CPAP machine on 1/29/24 and it was delivered 2/12/24. The machine was "on sale" for $960.00. On 3/12/24 I got an email from this company advertising items on sale. The machine I purchased the end of January was now "on sale" again but this time for $449.00 ! That's more than a sale to me, that appears to be a clearance price for an older model. I contacted DirectHomeMedical requesting a price adjustment because the price difference was substantial. The representative told me nothing could be done because I was outside the return window. I wasn't trying to return it, I asked for a price adjustment as many companies will do when an item goes on sale within 60 days or so. I had the machine in use for 30 days at the time I got the sale email. I offered a polite opinion that this was poor customer service, and as a result of their inflexibility, they lost my business going forward. This was the second machine I purchased through them. The products they sell are sold by many other companies. The way a business takes care of customers is what makes a difference.

Well packaged, w/all items for a reasonable price!!!

My package initially showed delivered, but the package was not in my mailbox. I had called the post office and they told me to put in a claim online. I tried to do that, but was unsuccessful. I called DHM and they said they would investigate with the post office. Well, one day later I stalked the mailman and he had accidentally put it in a community post box that had no key! So he was able to give me my box. Everyone was very helpful at DHM and am happy with the service I received!

Always pleased with the products and delivery is fast.

Complete customer service with friendly and knowledgeable staff

The best in product and experience

Easy to order. Item was shipped fast. Item was described as advertise.

Product displays informative and easy to navigate; delivery very efficient.