Direct HearingReviews of directhearing.com

Response from Direct HearingMar 24, 2025

While we appreciate all feedback, we want to clarify that our system is designed to provide the best value for our patients. The supply of wax guards is based on normal usage, with the filters generally lasting around 12 months. We also make no profit on the shipping costs, and our goal is always to save our patients thousands of dollars on hearing aids. We understand this exchange did not meet your expectations, but we believe it’s important to remember the significant savings you’ve already received. We’re here to help and would be happy to address any concerns you have going forward. Thank you for your feedback.

Response from Direct HearingMar 24, 2025

We’re truly sorry to hear about your experience and understand the frustration caused by the delay and lack of communication. We sincerely apologize for not meeting your expectations, especially when it comes to timely support and service. We recognize how crucial working hearing aids are, particularly when dealing with profound hearing loss, and we deeply regret the impact this has had on your life. Please reach out to us directly so we can prioritize resolving this issue as quickly as possible. Your feedback is important to us, and we’re committed to making things right. Thank you for sharing your concerns.

Response from Direct HearingMar 14, 2025

Thank you for your feedback, and we sincerely apologize for the delay. We understand how important timely delivery is, especially when it comes to products that support your hearing aids. The delay was due to an issue with inventory, but we’re happy to confirm that your device is now on its way. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don’t hesitate to reach out.

Response from Direct HearingMar 5, 2025

We are truly sorry to hear about your experience and we apologize for the inconvenience caused. Our goal is to provide excellent customer service, and it’s clear we fell short in your case. We understand your frustration with the lack of updates, and this is not the level of service we aim to deliver. Please contact us directly so we can resolve the issue and discuss your refund request. We would like the opportunity to make things right and ensure you are satisfied with your purchase. Your feedback is important to us, and we are committed to improving our communication moving forward. Again, we sincerely apologize for any frustration this has caused, and we are here to assist you.

Response from Direct HearingFeb 17, 2025

Thank you for sharing your feedback. We sincerely apologize for the delays and communication issues you’ve experienced. This is certainly not the level of service we aim to provide. We understand how frustrating it can be to wait for updates and information, and we are addressing these concerns internally to improve our processes. Please reach out directly to our customer service team, and we’ll make sure to get everything sorted out for you as quickly as possible. We truly appreciate your patience.

Response from Direct HearingJan 27, 2025

Thank you for your feedback, and we sincerely apologize for any confusion caused. We understand how important the return process is and aim to be as transparent as possible. Our return policy is 60 days, and unfortunately, as we did not receive notification within that timeframe, we were unable to process the return. We do strive to accommodate our customers to the best of our ability, and we understand that situations like yours can be challenging. If you’d like to discuss this further, please feel free to reach out directly—we’re here to assist in any way we can.

Response from Direct HearingJan 6, 2025

Hi Gary you should be receiving them soon.

Response from Direct HearingJan 6, 2025

We sincerely apologize for the inconvenience and confusion you’ve experienced, and we completely understand your frustration. This is certainly not the service we strive to provide. It appears there has been a mix-up with your return and the replacement process, and we deeply regret the delay. We are actively looking into this issue and will work to resolve it as quickly as possible. Please contact us directly with your order details, and we will ensure that the correct hearing aid is sent to you immediately. Thank you for your patience, and we appreciate the opportunity to make this right.