Direct HearingReviews of directhearing.com

I received the AIDS and got them set up but they were really really loud. Today I got a call and they helped it quite a bit but there are still some problems. Another guy called and said he could fix it. They are okay at sometimes and other times like while I am doing this there is a loud hissing or wind noise. The up and down buttons are hard to find especially when I am sweaty, and the double tap to answer and hang up seems to be a little harsh on my ear to get it to work. I asked them about sweat, and I just sent pictures after I came in from working, but I had already wiped my face down. My hair was still soaked running down on the AIDS. Hope they will take it.i am looking forward to the call to set them right.

In general my experience is very good, however there are still some adjustments needed like: why I hear each typing on iPhone in my ears (it is annoying)? why the ring of iPhone of the incoming messages is unbearable loud? Apparently I have to look up myself??? I have my previous Phonak (through audiologist) , i did not have those problems .

I WASN'T born at night and especially last night so I was VERY skeptical about not only the pricing but the after sales service. (Especially online and in another state!) I have found that all is as advertised and BETTER! The finest quality of hearing aid, and quick response for issues (Mostly operator malfunction! LOL) that have arisen. I only gave 4 stars but have received 5 star service and handling so far but we have years to go and I'm sure the fifth will be along pretty soon. You will be more than pleased to give these people a try and if you don't then its YOUR loss!

As with other reviews, I saved big on quality hearing aids. Sales and Service staff have made themselves available and helpful. Only minor hiccups, i.e., missing order item, scheduling, and product knowledge; but all and all a very good experience so far. With less than one month of a 60-day trial period with my Widex hearing aids; further adjustments and some remaining customer service’s will determine if this is really a five-star company. I hope i'm able to do an update on this.

Recieved a complete order, thanks

Service was great. Eric and Trey were excellent--helpful, courteous and competent. The Oticon hearing aids were ok, but not enough better than my Phonaks to justify the cost

Eric was very patient and helpful. I'm a first time hearing aid user and he walked me through all the features of the Phonak Audeo Paradise P90. Went to bat for a small reduction in the price. He really acted as a customer support person for Direct Hearing. I gave a 4 star instead of the 5 star because I have not experienced the support I will need after getting and using the devices. If things hold true to presale then I will be happy to change it to a 5-star.