Neil W.
As stated by other reviews buyer beware
When I first started talking to them through text messaging the gentleman I was talking to was very informative and responsive. As soon as I purchased the hearing aids that stopped. I texted back to talk to him and was told he no longer works for them, this was in a three day. any communications with them was through text messaging I kept asking them to let me talk to somebody that would not happen. They were taking way too long past the delivery time for me to receive my hearing aids. I have tried to cancel but again could not get anybody, but on a text I finally had to open up a fraud case with my credit card to get a refund. After that, I did get a phone call offering for me to try a different kind of hearing aid, I told the person that if they would've done that originally, we would not have had a problem. Not sure if this Company is run from somebody's basement with computer, beware horrible customer service. I dealt with another Internet hearing aid Company received my hearing aids in one week and have had great communications by phone with them.
Response from Direct HearingAug 14, 2025
We sincerely apologize for the frustrating experience you had. This is not the level of service we aim to provide, and we understand how concerning delays and lack of communication can be. We appreciate your feedback and will use it to improve our processes to ensure timely support and clear communication for all customers. We’re glad your refund issue was ultimately resolved, and we regret the inconvenience this situation caused.