Direct HearingReviews of directhearing.com

After waiting a couple years more than I should have for the technology to catch up to have an android phone work with a hearing device that has built-in speakers, so that you do not need to hold up your phone and talk to it to use the Bluetooth. I did my research and everything pointed to the Phonak audio life,lumity L90 waterproof hearing aids. internet research narrowed it down to two companies and I spoke to both. I chose Direct hearing based on trust pilot reviews. 1. my first phone call I spoke with Seth who was very knowledgeable about the hearing aids. I asked many questions and was comfortable with the answers. Another company was having a Christmas sale and he quickly agreed to match the price as they state they will do. I made my purchase. 2. my new hearing aids and supplies where shipped very quickly and when I receive them I installed them and started checking out the nine different earbuds that they sent me so that I could find the best one for me immediately after I received them, I received emails from Miss Bobbi to schedule my tuning appointment I had already taken an online hearing test and they tuned them based on that before they sent them to me after I was comfortable with the hearing aids and the earbuds that they sent me. We scheduled an appointment for fine tuning. I will note that I was very pleased with the improvements of my hearing with the initial adjustments, my family immediately noticed and commented that I didn’t speak so loudly, listen to the TV so loudly and heard things that my son said while he was walking away from me 3. I was very pleased that in the fine-tuning appointment we used the app and I had a face-to-face meeting with Will who also wore hearing aids this worked well because I could hold up things that they had sent me and ask questions. then he had me install my favorite earbuds as the tuning would be specific to those earbuds. We took another hearing test that used all frequencies, and I sign when I could hear them hands up, while he was answering all of my questions, he tuned the hearing aids and I’m going to say wow . When I received the devices and watched TV with my wife, her volume setting was seven mine was 15 and was immediately reduced to 10 after the fine tuning. Will told me that I would be watching TV at seven to say the least I was skeptical. I hope I haven’t gone on too long, but I am glad I waited 15 years for the technology to upgrade from my original hearing aids. I can’t believe what I can hear. some of it is taking time to get used to like the sound of the dogs toenails as he walks on the floor and The refrigerator has a motor that that I can hear when it’s running . The technology for using the phone with the Bluetooth connection has been perfect. I am very pleased with my experience, and will tell others that you can buy online hearing aids without going to a brick and mortar cost was less than half for top-of-the-line devices with AI built-in That automatically changes programs based on your hearing environment. Thank you Direct Hearing.

Service was done in a timely manner and all my question where answered

I'd hesitated contacting Direct Hearing as the purchase was 2 years previous. It's apparent this company understands meeting its customers needs. This is what makes them successful. My hearing aid insurance becomes available again in 1 year. Direct Hearing will be the go to company. Two important things that made the request for help experience great: 1. The quick response to my query for a hearing aid adjustment. The follow-up to arrange a hearing aid adjustment the next day. 2. The courtesy and professionalism, in this case Will, that made the encounter quick and led to a successful update of the frequency settings.

So far so good. Will re-rate after follow up appt.

Geza Verik was extremely helpful. Great customer service.

Fantastic company to deal with. Cost of hearing aids were $1,500 less than retail store. Customer service is second to none. The hearing technician, Geza, was very thorough and informative. I highly recommend them.

I am very happy with my new hearing aids. Your service has made all the difference.

Direct Hearing helped me select the device that was the most comfortable for me. The followup on fine tuning the devices was online and provided crystal clear hearing. William Russell took the time to resolve my hearing requirements. Thanks also to Christine Joest, Trey Ryan and Bobbi Nazworth.