HappyCamper31
Great service beyond the Sale
Charger not working, they sent a new one at no cost.
Response from Direct HearingAug 5, 2024
We strive to offer best customer service

Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Vision & Hearing · Chicago, Illinois
Excellent

Vision & Hearing · Chicago, Illinois
Great

Vision & Hearing · Tinley Park, Illinois
Great
Vision & Hearing · Chicago, Illinois
Great
Showing 885 reviews with 5 stars · Clear filters
HappyCamper31
Charger not working, they sent a new one at no cost.
Response from Direct HearingAug 5, 2024
We strive to offer best customer service
Mike S.
Very easy process and delivered on all promises.
Response from Direct HearingAug 5, 2024
Thank you for the 5 star review Mike
ponysixtfive
Direct Hearing offers excellent hearing aids and service as needed to keep them working properly.
Response from Direct HearingAug 5, 2024
Thank you for your review
Dorothy S.
Quick Response to the call about help. Quick response to solving the problem I have been very impressed with the integrity of this company. I have recommended several people to them. I have ben so blessed to work with them And the quality of the Phonak Paradise 90 they have been the one that works so good for my husband
Response from Direct HearingAug 5, 2024
Thank your Dorothy glad we were able to help your husband.
Thomas B.
The Phonak hearing aids are incredible and the techs at Direct Hearing are great. They have me comfortably hearing properly where my old hearing aids where doing nothing but screeching at me after a local tech tried making 4 year old Resound hearing work with my worsening hearing loss. Direct Hearings customer support is wonderful. I call and a person direct answers and helps me thru my needs for parts.
Response from Direct HearingNov 15, 2024
Thank you for your fantastic review! We’re so happy to hear that your Phonak hearing aids are working so well for you and that our team has been able to provide the support you needed. It’s great to know that our customer service and direct assistance have made a positive impact on your experience. We truly appreciate your kind words, and if you ever need anything in the future, don’t hesitate to reach out. We’re here to help!
Helene A.
Kind, patient, knowledgeable and responsive customer service. Fast shipping. Very reasonable prices. Quick solutions. Highly recommend.
Elizabeth A.
Although the particular hearing aids I purchased did not work out for me and I had to return them, I will definitely be contacting Direct Hearing for a different pair. Their service technician, Geza, was very helpful and understanding during my trial period. I highly recommend this company.
TW
It's early days, but so far I am thrilled with the price, professionalism and support I have received from Hearing Direct. I got the aids I wanted at a great price and anticipate that ongoing support will live up to expectations. They have experienced people to support you with actual industry/manufacturer experience in some cases. No one in my region sells the brand of HA I wanted, so I was looking at 8 hours round trip to go to a physical location. If you are comfortable with "tech," video calls, and educating yourself to a degree on features and functionality, I found the process to be relatively painless. Each person's situation is different, but I am very happy.
Response from Direct HearingApr 22, 2024
Thank you for the review!