Direct HearingReviews of directhearing.com

Response from Direct HearingSep 12, 2025

We’re very sorry to hear about the issues you’ve experienced with your Sound Assist devices. We take product quality seriously and want to ensure our customers are satisfied. Please reach out to our support team so we can review your situation and discuss possible solutions or warranty options. Your feedback is important to us, and we want to make this right.

Response from Direct HearingSep 12, 2025

We’re very sorry to hear about your experience and understand your frustration. Our goal is always to be transparent about our policies and provide a fair return process. We would like the opportunity to review your situation in detail and see how we can help. Please contact our customer support team directly so we can work toward a resolution. Your feedback is important to us and helps us improve.

Response from Direct HearingAug 14, 2025

Hi Frank I have messaged our team to send this out. These are older parts sorry for the delay

Response from Direct HearingAug 14, 2025

We’re very sorry for the frustration this situation has caused. While UPS unfortunately lost your original order, we did send a replacement to ensure you received the correct product. We understand how important timely communication is and apologize for any difficulty reaching our team via email. Your feedback helps us improve, and we’re committed to making sure your order is completed to your satisfaction.

Response from Direct HearingAug 14, 2025

We sincerely apologize for the frustration and inconvenience you experienced. It’s clear that our process fell short in assessing your needs upfront and in providing timely support throughout the ordering and return process. Your feedback is very important to us, and we will review our procedures to prevent similar issues in the future. We appreciate your patience and are sorry for the negative experience you had.

Response from Direct HearingAug 14, 2025

Product was delivered on the July 24th.

Response from Direct HearingAug 14, 2025

We sincerely apologize for the confusion and frustration you’ve experienced. It is never our intention to charge for products that haven’t been ordered. We understand how concerning this situation must be, and we are actively reviewing your account and working with our billing team to ensure any unauthorized charges are promptly corrected and refunded. Your feedback is important, and we will use this experience to improve our processes and communication. Please feel free to reach out directly to our customer support team so we can resolve this matter as quickly as possible.

Response from Direct HearingAug 14, 2025

We sincerely apologize for the negative experience you’ve had. We understand how frustrating it must have been to return the incorrect hearing aids and cover the shipping yourself. This is not the level of service we strive to provide. Please contact our customer support team directly so we can address your refund and work to make this right