Direct HearingTake advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Vision & Hearing · Chicago, Illinois
Excellent
Vision & Hearing · Chicago, Illinois
Great
Vision & Hearing · Tinley Park, Illinois
Great
Vision & Hearing · Chicago, Illinois
Great
Showing 885 reviews with 5 stars · Clear filters
Edward C.
Brand new in box with charger. Arrived in timely manner.
Response from Direct HearingJan 6, 2025
Thank you for your feedback! We’re so glad to hear that your order arrived on time and in perfect condition. If you have any questions or need assistance with your hearing aids, don’t hesitate to reach out. We’re here to help! 😊
Thomas
Only had them for a week. So far so good!
Response from Direct HearingJan 6, 2025
Thank you for your review! We’re happy to hear that everything is going well so far. If you have any questions or need assistance as you continue to use your hearing aids, don’t hesitate to reach out. We’re here to support you every step of the way! 😊
Barry M.
Will was very helpful during the first HA video chat to see how my new HAs were doing. This is my first pair, and I had several questions.
Chris
Direct Hearing has been easy to deal with from ordering online to receiving my Hearing aids. Once the Hearing aids arrived, customer service texted about my delivery and if I had any questions feel free to contact them anytime. Finally, I was contacted to set up first consultation within 7 days of receiving. Great customer service from all departments involved.
Elwood Russell J.
Knowledge and cooperation
Response from Direct HearingNov 27, 2024
Thank you for your feedback! We’re glad to hear that you had a positive experience with our knowledge and cooperation. We’re always here to assist you, and we appreciate your trust in us! 😊
Douglas C D.
They are responsive to my issues and remedy them quickly.
Response from Direct HearingNov 27, 2024
Thank you for your feedback! We’re glad to hear that we’ve been able to respond to your issues promptly and resolve them quickly. Providing efficient and effective service is our priority, and we’re always here to help whenever you need us! 😊
Jim L.
I ordered a pair of Phonak Sphere Infinio I90s and got a free TV Connector as part of my order. Service was great: courteous and helpful. It did take a little over 2 weeks to get the product. The Spheres and the TV Connector both work flawlessly. The web ordering process could be improved. The receiver power and the wire length are to be indicated in Special Notes, but that's not obvious. Also, there is no description of what else comes with the order (dome selection, ChargerGo RICSPH I, Cerustop wax filters), and even the order confirmation doesn't describe that. I thought the shipping notification formatting could have also made the tracking information more prominent. My latter comments are just helpful suggestions; the shopping experience and product received were great (the Spheres came boxed with a manufacture date ~2 weeks before my order), and I wouldn't hesitate to order again from Direct Hearing.
Response from Direct HearingNov 15, 2024
Thank you for your thoughtful feedback! We’re thrilled to hear you’re enjoying your Phonak Sphere Infinio I90s and the TV Connector, and that your experience with our service was positive. We truly appreciate your constructive suggestions regarding the web ordering process, and we will take them into consideration as we work to improve the user experience. We’re also glad to hear that the products arrived in great condition. If you need anything in the future or have any further questions, please don’t hesitate to reach out. Thank you again for your support and for choosing Direct Hearing!
corinne W.
I purchased hearing aids from Direct Hearing after Audicus quit carrying hearing aids with small 3 mm domes in about 2018. This is my second set because I upgraded to rechargable. The customer service is amazing and I continue to get great support, fine tuning the settings and solving other issues. A+ for Direct Hearing, if you are thinking on changing to an online service; Direct Hearing is your answer!
Response from Direct HearingNov 15, 2024
Thank you for your wonderful review! We’re so glad to hear that you’ve had such a positive experience with both your hearing aids and our customer service. It’s great that your upgrade to rechargeable hearing aids is working well for you, and we’re always happy to assist with fine-tuning and resolving any issues. Your recommendation means a lot to us, and we truly appreciate your continued trust in Direct Hearing. If you ever need anything in the future, we’re here to help!